What does a taxi call answering service do?
It answers the calls, chats, e-mails and web forms your taxi service, limousine service or bus company gets, day and night, on your own number. Zanus AI goes past taking messages: it books the pickup or the charter into the right calendar from the rules and availability your dispatcher approved, confirms it, calls the rider the day before, and hands any change it cannot settle to dispatch, saying who is calling and why.
Can it book airport pickups and rides on its own?
Yes, inside the limits you set. It offers only the times your calendars show as free, takes the pickup address, the destination, the number of passengers and the flight number when there is one, reads the details back and confirms the booking. A request outside your rules, such as a pickup beyond your service area, goes to dispatch instead.
Does it dispatch our drivers or replace our dispatch software?
No. It books rides and your dispatcher dispatches them. The AI assigns a cab, a limo or a driver only where you set up the booking calendar that way, for example one calendar per vehicle. Your dispatch system, your driver app and your meters stay exactly as they are; the AI front office answers and books in front of them.
Can the AI take card payments, charter deposits or sell bus tickets?
No. It takes no card payments, asks no rider for card details and issues no ticket. It tells a caller how you take payment, in the words you approved, and can hold a coach or a stretch limousine for a wedding date while your office collects the deposit the usual way.
Does the taxi call answering service work at 3 AM and on holidays?
Yes. The AI answers every call on the first ring, day and night, weekends and holidays included, under the after-hours rules you write: it books what fits the night calendar, takes a message with the callback number read back for the rest, and rings the on-call dispatcher for what cannot wait until morning.
Can it answer coach schedule, departure and luggage questions?
Yes, from what you write down: your timetables, departure points, luggage and pet rules, and the stops each tour or charter makes. The AI answers callers and website visitors in their own language and, when a question is not in your documents, takes it down with the callback number read back for your office. It quotes no fare you did not approve.
What happens when a rider wants to change or cancel a pickup?
The AI moves or cancels it when the change fits your rules and a free time, and the freed slot is offered to the next caller. A change it cannot settle, such as a new stop on a trip already under way or a disagreement about waiting time, goes to dispatch with the request written down in full.
Can it quote bus charters and limousine hours?
It drafts the quote from your own rate sheet with the date, the hours, the head count and the pickup points, and the quote waits for your yes before it goes out. While it waits, the coach or the limo can be held for that date so nobody else books it, and the follow-ups stop the moment the customer replies.
Will the AI replace our dispatchers and reservation agents?
That is not the aim. It takes the repeat questions, the overflow during a rush and the night calls, so your dispatchers can keep their attention on the drivers and the day's trips. Each department is set to AI only, AI first or a person first, and you can change that whenever you like.
Can we keep our number, and which languages does it speak?
Keep the number painted on your cabs and printed on your coaches and your website: you forward it the way you would for an answering service, with no porting and nothing to install. The AI answers each caller in their own language, and the website chat speaks 40 languages by text or by voice.
How much does a limo answering service cost for a small company?
Zanus AI is priced per company, never per seat, so every dispatcher, agent and manager works under one subscription however many cabs, limousines or coaches you run. You pick the modules your operation needs, and the plans are on the pricing page.
What is the difference between the 7-day free trial and the demo?
The free trial builds a sandbox of your own company from your website and runs for 7 days, with no card: a phone line that answers as you, your website with Lisa on it and a dashboard. The demo needs nothing from you: it shows the AI front office ready-made and arrives by e-mail in about 2 minutes.
