What is an AI receptionist for urgent care?
It is the receptionist that picks up your center's phone when the front desk cannot, working as your urgent care answering service on your own number, day and night. It gives the hours, locations, services and accepted plans you approved, takes check-in and callback requests with the number read back, and puts every symptom question through to a person. The same AI answers your website chat, e-mail and web forms.
Does the AI triage patients or give medical advice?
No. It does no triage, gives no medical advice and never says whether a symptom is serious or where a patient should be seen. When a question touches a symptom, the AI puts it straight through to the person your center named, or takes a callback request for them with the number read back.
What does the AI say when a caller has an emergency?
What your center tells it to say. You set an always-say rule with the warning signs on your own list, and a caller who mentions one is told, in your approved words and before anything else, to hang up and dial 911. Nothing is booked in place of that instruction.
Can patients check in through the AI?
Yes, as a request. On the phone, in the website chat or through a form, the AI takes a check-in request into the slots your center opens and confirms what it took. It is a place on your list, not a promise of when a provider will see the patient, and your staff keep the order at the counter.
Will it tell callers our wait time?
It makes no promise about wait times. It says what your center approved, such as the hours, the locations and how to check in, and it takes a callback request when a caller wants to hear from your desk. Anything about how long a visit will take stays with your staff.
Can it answer insurance questions?
From your list. Tell Lisa which plans your center accepts, what self-pay patients should know and what to bring, such as an ID, the insurance card and a list of medications. The AI answers from those facts only; a question about a patient's own coverage or bill goes to the person who handles billing.
Does it work for several locations?
Yes. Each location keeps its own number, hours and services, and the AI answers a caller with the facts of the place they called. When one site is closed, it can name the location of yours that is still open, as your rules say, and send the call to that front desk when a person is needed.
Does it work for an emergency room front desk?
For the non-clinical calls, yes: directions, parking, visitor hours, where to send records and how to reach a department of the emergency room. It says nothing about care. Any caller with an emergency hears your instruction to hang up and dial 911, and every question about a patient or a symptom goes to a person.
Will it replace our front desk staff?
No, and it is not meant to. It takes the repeat calls, the rush overflow and the after-hours phone, so the people at your counter can stay with the patient in front of them. Each department is set to AI only, AI first or a person first, and you can change it any day.
Can we keep our number and our desk phones?
Yes. Keep the number on your sign, your website and your listings, and forward it the way you would for an answering service. There is no porting and nothing to install, and your staff keep their own phones for the calls the AI puts through to them.
Which languages does it speak with patients?
The caller's own. The phone answers each patient in their language, the website chat speaks 40 languages, and when a person is needed the call can go to the colleague who speaks it. Your approved facts and your limits stay the same in every language.
How much does an AI receptionist for urgent care cost?
Zanus AI is priced per company, never per seat, so every location, provider and front desk works under one subscription. You pick the modules your center needs, and the plans are listed on the pricing page. Start with the free trial to see it on your own center first.
How is patient information looked after?
Your center sets the rules. Call recording is off as shipped, each department sees only its own transcripts and staff see only the departments they are given. The AI answers from your approved facts, not from a patient's chart. Whether your set-up meets your privacy obligations is for your center and its advisors to decide.
What is the difference between the 7-day free trial and the demo?
The free trial builds a sandbox of your own center from your website for 7 days, with no card: a phone line, your website with Lisa on it and a dashboard. The demo is ready-made, needs nothing from you and reaches your inbox in about 2 minutes. Take the demo to see it, the trial to test it on your own facts.
