What is an AI chatbot for higher education?
It is the chat on your college or university website that answers applicants and current students by text or by voice, from your own pages and the facts you approved. With Zanus AI the same AI also answers your phone lines, your inbox and your inquiry forms, books visits and sessions, and writes every conversation to the student's record, so nothing an applicant asked is lost between offices.
How is it different from a chatbot with buttons and scripted answers?
A scripted chatbot can only follow the paths someone built. Zanus AI reads your website and the facts you gave Lisa, so it answers the question the student actually typed, in their language, and it can act on it: book a campus tour, register a seat at an info session, open a tracked request or put the student through to a counselor.
Can it book campus tours, info sessions and advising appointments?
Yes. A student can book in the website chat, by phone or through your inquiry form, and the visit lands in the calendar of the person or room you set, whether it is a campus tour, a virtual info session or an intake appointment. Confirmations and reminders follow, and the day before, AI Auto-Call can phone each visitor: yes confirms, no frees the spot.
Does the AI make admission decisions or evaluate transcripts?
No. It never admits, denies or waitlists anyone, never evaluates a transcript or transfer credit, and never comments on an applicant's chances. It answers only from the facts your admissions office approved, such as programs, deadlines, visit times and the steps to apply, and every decision stays with your staff.
Is it also an answering service for universities?
Yes, for your calls. The AI answers the admissions line and any other number you forward, day and night, in the caller's language, on the number students already know. It transfers to the right office saying who is calling and why, and takes messages with the callback number read back. It is the AI answering for you, not a room of agents.
Will it replace our admissions counselors or student workers?
That is not what it is for. The AI takes the repeat questions, the overflow in deadline week and the inquiries that arrive at night and on weekends, so your counselors spend their time with the applicants who need a conversation. Each office is set to AI only, AI first or a person first, and you can change it whenever the term calls for it.
Which languages does it speak with international students?
The student's own. Each caller is answered in their language, and the website chat speaks 40 languages by text or by voice. A call can also be put through to the colleague who speaks that language, which helps international applicants and their parents get clear answers about deadlines, documents and housing from their first contact.
Does it replace our student information system or application portal?
No. Zanus AI is the front office in front of them. It answers students, books visits, follows up and keeps the record of every conversation before and after the application. Applications, fees, enrollment and academic records stay in the systems you use today, and the AI sends students there with your own links.
Can it answer current students too, not only applicants?
Yes, under the same rules. Current students ask about registration dates, housing, the campus store, a transcript request or a password reset. The AI answers from your approved pages, opens a tracked request for anything that needs the registrar, housing or IT, and puts urgent calls through to the person you named.
Does it work for community colleges and training centers?
Yes. The AI answers from what your institution tells it, so the questions are your own: the next start date of a certificate course, the entry requirements of an apprenticeship program, evening and weekend cohorts, or the class schedule an employer asks about before sending staff. A training center can give each course its own calendar and follow-up steps, and quote employer groups from its own price list, waiting for your yes.
How much does it cost for a college or university?
Zanus AI is priced per company, never per seat, so admissions, financial aid, the registrar and every student worker use it under one subscription. You choose the modules you need, from the website chat and the phone to follow-ups and the file cabinet, and the plans are on the pricing page.
How is student information looked after?
You decide what the AI may say. It answers only from approved facts, call recording is off as shipped, each office receives only its own transcripts, staff see only the departments they are given, and no student record is released by the AI. Your institution and its advisors decide whether the set-up fits your privacy obligations.
What is the difference between the 7-day free trial and the demo?
The free trial builds a sandbox around your own college or training center from its website and runs for 7 days, with no card. The demo shows the AI front office ready-made, answering an applicant, booking a visit and following up, and it arrives by e-mail in about 2 minutes with nothing to set up.
