ZANUS FRONT OFFICE FOR TECH SUPPORT — ADD AI TO WHAT YOU HAVE NEW
Keep the systems your engineers run on. The AI works the case — and writes it back.
Your ticketing system, your CRM, your license or device registry stay the record. The Front Office answers, diagnoses and opens the case, then writes tickets, RMAs, contacts and diagnostic answers back through webhooks and API, native CRM sync and calendar sync — and exposes a standard MCP server so any AI your engineers authorize can read case history. Integrations without projects: three doors, pick any.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Settings › Connectors tab: webhooks + API, CRM sync, MCP server.
What it does
Every ticket opened, RMA issued, escalation and status change fires an event your ticketing vendor or integrator consumes; a read-only API serves the same data.
Contacts, companies and cases mapped to your CRM; push, pull or two-way; a dry-run preview before anything writes.
Any AI your engineers authorize reads transcripts, cases and contacts through a standard protocol — scoped, revocable tokens, every call audited.
Inside “Add AI to what you have” — the real screens
Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.
AI-native is a protocol, not a partnership
Some platforms let one chosen AI read your data — through their partnership, on their terms. Zanus takes the open road: a standard MCP server, so ANY AI you authorize can read your front office.
- Works with any MCP-capable assistant and with your own agents
- Scope checkboxes per token — least privilege by default
- Read-first: writes go through your approval paths
Available on its own — or inside a solution
Not a replacement. A layer.
The old way: software your team operates, one screen at a time, with an “AI button” bolted on. The AI way: the whole front office is AI — it answers the phone, the chat, the e-mail and the web forms, and files the result in the systems you already trust. You keep the filing cabinet; the work moves here.
- Your CRM stays the system of record — the AI writes into it
- Your phone numbers stay — the AI answers first, your team first, or any mix
- Your mailboxes stay — forward a copy and reply from Front Office
Not a replacement. A layer.
The old way: software your team operates, one screen at a time, with an “AI button” bolted on. The AI way: the whole front office is AI — it answers the phone, the chat, the e-mail and the web forms, and files the result in the systems you already trust. You keep the filing cabinet; the work moves here.
- Your CRM stays the system of record — the AI writes into it
- Your phone numbers stay — the AI answers first, your team first, or any mix
- Your mailboxes stay — forward a copy and reply from Front Office
Not a replacement. A layer.
The old way: software your team operates, one screen at a time, with an “AI button” bolted on. The AI way: the whole front office is AI — it answers the phone, the chat, the e-mail and the web forms, and files the result in the systems you already trust. You keep the filing cabinet; the work moves here.
- Your CRM stays the system of record — the AI writes into it
- Your phone numbers stay — the AI answers first, your team first, or any mix
- Your mailboxes stay — forward a copy and reply from Front Office
Not a replacement. A layer.
The old way: software your team operates, one screen at a time, with an “AI button” bolted on. The AI way: the whole front office is AI — it answers the phone, the chat, the e-mail and the web forms, and files the result in the systems you already trust. You keep the filing cabinet; the work moves here.
- Your CRM stays the system of record — the AI writes into it
- Your phone numbers stay — the AI answers first, your team first, or any mix
- Your mailboxes stay — forward a copy and reply from Front Office
Questions, answered
Which ticketing and help-desk systems connect?
Any system with an API or webhook interface — through your vendor or integrator; native sync where your business uses a general CRM. The AI opens the case complete here, and your system receives it moments later with the transcript; status changes flow back to the customer. Available on its own or inside a solution — see pricing.
Are customer logs exposed to outside AIs?
Only to the AI you explicitly authorize, only the fields you scope, through revocable read-only tokens — and every access is in the audit trail. Writes go through the same approvals as everything else.
Try it free on your own business. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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