ZANUS FRONT OFFICE FOR TECH SUPPORT — ACCOUNTS & RESELLERSNEW

Accounts and resellers — mapped from real support conversations.

A support desk lives on its organizations: the account with twelve sites and one IT admin, the reseller who sells and supports your product in a region, the distributor whose customers call you directly, the OEM partner with its own contract. The AI groups contacts under each organization automatically, applies the support entitlement the contract defines, and flags the account whose open cases are piling up — before the renewal conversation.

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Try it free 7 days on your own business · no credit card · per company, never per seat

REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.

Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet

The real Companies tab: all the people, roles, combined timeline, health score.

What it does

Entitlement respected

The reseller’s customers get the reseller’s level of support; the premium contract gets the premium queue — recognized in the conversation, not looked up later.

Health score with the WHY

Every account carries a 0–100 score and the reasons: cases reopened, escalations aging, the admin’s tone in the last three emails.

The whole account, one card

Every person who ever contacted you from that company, every case, every device — on one card, so the account owner walks in briefed.

Inside Companies — the real screens

Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.

Start free — see it on your own business7 days · no credit card · nothing to install. Give it your website and it is yours to test.

Health score on everything — always with the WHY

Every contact and company carries a 0–100 health score recomputed from real events: recency, demo engagement, quote opens, reply sentiment, call outcomes. "62 and falling — no reply to the last two touches, quote unopened for 9 days."

On contact cards, company cards and a sortable Statistics column
Falling scores surface in the morning briefing’s At Risk list
Available on its own or inside a solution

Available on its own — or inside a solution

One subscription per company — never per seat. Your whole team uses it, on their own phones, at no extra charge; add operators only for the people who run the dashboard. See pricing → · Try it free 7 days, no credit card →

A stakeholder map guessed from CRM fields is an educated guess. Ours already met the committee — it talked to every one of them. The map draws itself from real conversations.

Questions, answered

Does this include our reseller network?

Yes. Resellers have their own tab: applications, approvals, their customers and their case flow. A reseller’s support entitlement and escalation path are respected in every conversation, and the reseller sees the cases of the customers it supports.

Which solution includes it?

Available on its own or inside a solution. Which solution includes what: see pricing.

Try it free on your own business. 7 days. No credit card.

Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.

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