ZANUS FRONT OFFICE FOR TECH SUPPORT — CASE FOLLOW-UP
Follow-up that closes the loop — and stops the moment the customer replies.
The ticket number right after the call, the status change when the engineer picks it up, the “did the update fix it?” check-in two days later, the firmware notice to the affected batch, the end-of-support announcement, the support-contract renewal due next month, the satisfaction request after closure. Every sequence runs on its own clock, in the customer’s language — and a reply stops it and alerts a person.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Marketing menu: funnels, chase presets, templates, automated events and follow-ups.
What it does
“Is the connection stable since the reset?” A “no” reopens the case and alerts an engineer before the customer has to call again.
Firmware advisories, known-issue fixes, end-of-support dates — sent only to owners of the affected product and version, with your wording.
The support contract expiring in thirty days is chased politely; a question in the reply hands the thread to the account owner.
Inside Marketing — the real screens
Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.
From demo to quote to signature — one funnel, no gaps
The AI Demo, AI Quoting and Web Forms all hand their leads to Marketing. Each preset knows what happened before: "watched 80% of the demo, asked about pricing twice, quote unopened for 6 days" becomes the next email, not a guess.
- Presets: demo chase, quote chase, web-lead chase
- AI direction in one sentence: "friendly, mention the trade-in offer"
- Every send, open, click and reply on the contact timeline
Escalation to a human, on purpose
A funnel is not a spam cannon. When a lead replies, opens the quote three times or asks a question, the sequence stops and the lead lands in the NEEDS HUMAN queue with the whole story attached — your rep calls a warm customer, not a list.
- Reply = sequence stops, human notified
- Engagement thresholds you set
- Phone call-back can be the last step of any funnel
Measured on the forecast board, not in feelings
Every funnel step shows on the Statistics → Forecast board: which sequence moved which deal, close probability before and after, and the WHY sentence for each change.
- Funnel performance per preset
- Close probability with the WHY
- Export PDF / XLS or schedule the report by email
Available on its own — or inside a solution
Questions, answered
Will it spam customers who already have a problem?
No. A reply, an opt-out or an engagement threshold stops the sequence; every send obeys your daily fuses in Protection; drafts for a new notice wait for your approval. Customers can opt out of any sequence in one tap and the choice is recorded on their file.
Which solution includes it?
Available on its own or inside a solution. Which solution includes what: see pricing.
Try it free on your own business. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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