ZANUS FRONT OFFICE FOR TECH SUPPORT — AI BRIEFING NEW
Your morning starts with the overnight cases already handled.
Before the first shift: how many customers asked for help overnight, how many were solved from the documentation with the source shown, which tickets and RMAs were opened, which escalations wait on an engineer with the log attached — and the one question twelve customers asked that your knowledge base still does not answer. In-app and by email, every day.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real AI Briefing menu: the morning digest, then ask your pipeline anything.
What it does
Cases resolved, tickets opened by product line, RMAs filed, callbacks booked — a device maker’s desk starts the day with the queue already sorted.
The outage report, the customer on the third contact, the account with five open cases — ranked, with the transcript and the log.
“Twelve customers asked how to migrate settings to the new version. Dictate an answer and I will add it.” Fix it once, every channel knows.
Inside AI Briefing — the real screens
Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.
Ask-your-pipeline: question your business in plain language
"Which deals went quiet this week?" "Which product line generated the most tickets this week?" "How many escalations are still waiting on an engineer?" It answers ONLY from your tenant’s data — no data, no claim, the same discipline as every Zanus answer. It can draft the follow-up email; sending always stays with you.
- Contacts, companies, funnels, quotes, transcripts, stats
- Numbers come from queries, never from model memory
- Drafts land in your operator queue — never auto-sent
Deal Plan: the plan to win, one click
On any contact or company: stakeholders engaged (and the missing ones), objections raised — answered and unanswered — engagement trajectory, and the next three steps as concrete Front Office actions.
- One page, human-readable, regenerate anytime
- Built from the full story: every call, chat, demo and email
- Works at company level too
Available on its own — or inside a solution
Questions, answered
Who receives the briefing?
Whoever you choose: the support manager, the shift lead, each product owner with their own product line only. In-app and by email, with shortcuts into every case it mentions. Ask it anything about your own cases — “which firmware version generated the most tickets?” — and it answers from your data only. Available on its own or inside a solution — see pricing.
Does it act on its own?
It reports and drafts. A proposed knowledge-base paragraph or a follow-up message lands in your operator queue for one click; nothing is published or sent to a customer without a person.
Try it free on your own business. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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