ZANUS FRONT OFFICE FOR TECH SUPPORT — CASE LOAD & RENEWALSNEW

Renewals at risk and case load ahead — from what customers actually said.

Which product and which version generate the cases, how fast the desk answers and resolves, which support contract is likely to lapse because three escalations are aging and the admin’s last email was short — computed from the calls, chats and tickets the AI itself handled, not from fields someone filled in afterwards. Every number comes with the reason in one sentence.

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Try it free 7 days on your own business · no credit card · per company, never per seat

REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.

Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet

The real Statistics → Forecast tab: every deal, probability + the WHY. Auditable — not a black box.

What it does

Renewals with the WHY

“41% — two escalations open more than ten days, reopened case last week, no reply to the check-in.” So the account owner calls first.

Case load by product and version

Where the next release will hurt, which firmware to hotfix, where a second engineer is needed — from actual contacts, including the abandoned ones.

Gaps that become knowledge

Questions the documentation could not answer feed the knowledge-gap queue automatically; answer once and the case count drops.

Inside Forecast & Statistics — the real screens

Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.

Start free — see it on your own business7 days · no credit card · nothing to install. Give it your website and it is yours to test.

Every lost deal makes the next one easier to win

Objections that were never answered feed the knowledge-gap queue automatically. Answer once — every channel knows it forever. Aggregate view: your top 5 loss reasons this quarter.

Post-mortems from transcripts, not from a rep’s memory
Losses become knowledge, automatically
Response-time stats included

Available on its own — or inside a solution

One subscription per company — never per seat. Your whole team uses it, on their own phones, at no extra charge; add operators only for the people who run the dashboard. See pricing → · Try it free 7 days, no credit card →

A forecast read from CRM fields — stage, amount, close date — is reading what humans typed. Ours reads the conversations themselves. The machine that gave the demo and took the call computes the probability — and tells you WHY.

Questions, answered

Does it predict product failures?

No. It forecasts support-desk events only — case volume, response and resolution times, renewal probability, knowledge gaps. It reports what customers said about a product; it does not diagnose the product itself.

Which solution includes it?

Available on its own or inside a solution. Which solution includes what: see pricing.

Try it free on your own business. 7 days. No credit card.

Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.

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