ZANUS FRONT OFFICE FOR ORDER DESK — PROTECTION
The fuse box for your AI spend. Scripts hit a wall. Shoppers see courtesy.
An order desk that answers the world 24/7 needs a fuse box, and peak season is when real shoppers and scripts arrive at once. Six daily caps — credits, voice, avatar, chats, guides, emails — session shields against a script looping through order lookups, and polite failovers: an over-cap chat falls back to a request form, a call in progress is never cut. Your shoppers see courtesy; your invoice stays known.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Protection menu: daily fuses — credits, voice, avatar, chats, demos, emails — live bars, editable caps, failovers in writing.
What it does
Caps sit far above the busiest day after a sale — they exist for abuse, not for customers — and you can raise them yourself.
Time ceilings, question budgets, repetition detectors: a script cannot burn your credits pretending to be a shopper checking a thousand orders.
A repeat returner, the same photos on three claims, a serial claimed twice — surfaced on the record for a person to judge, not accused.
Inside Protection — the real screens
Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.
Polite failovers, not error screens
Over-cap chat falls back to lead capture. Voice falls back to text. The avatar drops to the free standby loop. Marketing sends shift to tomorrow. Customers see courtesy; scripts hit a wall — and the first fuse trip of the day emails your billing contacts, with every trip in the audit log.
- Customers see a polite fallback, not an error screen
- First trip of the day → email to billing contacts
- Every trip in the audit log
Credits on an honest gauge
Some AI features run on rechargeable credits, consumed only if and when you use them — and Protection guards that balance: a live gauge with the value in view, per-feature spend graphs, and auto-refill with a monthly cap that never double-orders. Refill directly from the app.
- Alert thresholds mailed BEFORE anything runs out
- Auto-refill: pick the pack, set the trigger, cap the month
- At zero the tenant pauses politely — a call in progress is never cut
- See plans →
Available on its own — or inside a solution
Questions, answered
Will real shoppers ever hit a cap in peak season?
Factory caps sit far above a busy day and you can raise any cap yourself before a promotion. If one trips, the failover is polite — a request form or a message, not an error screen — and you are emailed the same morning.
Is Protection an add-on?
No. Available on its own or inside a solution — see pricing.
Try it free on your own business. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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