ZANUS FRONT OFFICE FOR ORDER DESK — AI AVATAR
Your returns desk, face to face — online.
The AI Avatar is a lifelike presenter built into your Front Office: it greets visitors on your site, explains what happens after a return is opened, how the exchange works, what the warranty covers as written, and speaks with real voice in up to 40 languages. Not a video. A live conversation with a presenter your customers can see — for the shopper who would rather talk than type, and for languages your desk does not speak.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
Live on a customer’s site: Lisa answering face-to-face — grounded pricing answer, one tap to a human.
What it does
Return window, condition, restocking rules, who pays the shipping — read from your policy and explained face to face, the same way every time.
“Connect me with the returns desk” is always there. The avatar hands over with the transcript and the order already identified.
Name, face, voice and backdrop — your store, your warehouse, your colors — configured at your Done-for-You AI Launch.
Inside AI Avatar — the real screens
Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.
Next-generation chat, face to face
The chat window becomes a conversation face to face: your AI presenter speaks, listens with barge-in, and shows what it explains — while every word stays grounded in your approved knowledge.
- Real-time speech with barge-in — “speak naturally, interrupt anytime”
- Text, voice, or face-to-face: the visitor chooses
- One tap to a human: “Connect me with a sales rep” is always there
- Claim guard: no source, no claim — now with a face
Your demos get a presenter
The flagship AI Demo gains a human presence: the avatar delivers your approved storyline eye-to-eye, answers live questions from your knowledge, and books the meeting at the end. Viewers toggle the face with a USE AVATAR control — on a slow connection the voice continues seamlessly.
- Narrates the exact pitch you approved
- Live Q&A mid-demo, then resumes the script
- Delivered ~2 minutes after the form fill, any hour
- See AI Demo — the flagship →
A presenter persona, tailored to your brand
At your Done-for-You AI Launch you configure the persona your customers meet: name, portrait, backdrop — your office photo, brand color or a transparent stage — and where it appears (sales conversations only, or every chat). Voices are configurable per department.
- Name, face, voice and backdrop set at launch
- Backdrop: office photo, brand color, your own image
- Appears where YOU decide — sales chats only, or everywhere
- Per-department voices included
Available on its own — or inside a solution
Questions, answered
Will customers think it is a real person?
It introduces itself as your AI assistant. The face makes a return conversation easier, especially for customers who dislike forms and for languages your desk does not speak — it never pretends to be staff.
Which solution includes it?
Available on its own or inside a solution. Which solution includes what: see pricing.
Try it free on your own business. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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