ZANUS FRONT OFFICE FOR ORDER DESK — RETURN FOLLOW-UP
Follow-up that closes the loop — and stops the moment a person should call.
The label was sent but the package never left; the exchange was approved but the size never chosen; the replacement arrived and nobody asked whether it works; the filter, the feed, the toner is due again. Every sequence runs on its own clock, on the channel the customer prefers, in their language, written from your knowledge and your tone — and a reply stops it and alerts a person.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Marketing menu: funnels, chase presets, templates, automated events and follow-ups.
What it does
Label expiring in three days, pickup missed, exchange item not chosen — a nudge by text or email, actionable from the message itself.
“Did the replacement arrive well?” three days after delivery; a review request after a claim solved well; silence noted, not chased forever.
The part, the supply, the seasonal staple due again — offered on your schedule, with opt-out in one tap.
Inside Marketing — the real screens
Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.
From demo to quote to signature — one funnel, no gaps
The AI Demo, AI Quoting and Web Forms all hand their leads to Marketing. Each preset knows what happened before: "watched 80% of the demo, asked about pricing twice, quote unopened for 6 days" becomes the next email, not a guess.
- Presets: demo chase, quote chase, web-lead chase
- AI direction in one sentence: "friendly, mention the trade-in offer"
- Every send, open, click and reply on the contact timeline
Escalation to a human, on purpose
A funnel is not a spam cannon. When a lead replies, opens the quote three times or asks a question, the sequence stops and the lead lands in the NEEDS HUMAN queue with the whole story attached — your rep calls a warm customer, not a list.
- Reply = sequence stops, human notified
- Engagement thresholds you set
- Phone call-back can be the last step of any funnel
Measured on the forecast board, not in feelings
Every funnel step shows on the Statistics → Forecast board: which sequence moved which deal, close probability before and after, and the WHY sentence for each change.
- Funnel performance per preset
- Close probability with the WHY
- Export PDF / XLS or schedule the report by email
Available on its own — or inside a solution
Questions, answered
Can customers opt out?
Always, in one tap, per sequence or entirely. Opt-outs are honored across every channel and recorded on the customer’s file. Every send also obeys your daily caps in Protection.
Which solution includes it?
Available on its own or inside a solution. Which solution includes what: see pricing.
Try it free on your own business. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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