What does a healthcare answering service from Zanus AI do?
It is an AI that picks up your center's calls, website chat, e-mail and web forms, day and night, on your own number. It takes referrals with your intake questions, files orders and records in the patient's own file, books the consult, the scan or the pre-op call your rules allow, and transfers clinical questions to your nurse. It is software, not a room of operators.
Can it work as imaging scheduling software for our imaging center?
For the front of it, yes. Patients and physician offices book MRI, CT, ultrasound or mammography slots by phone, chat or form into each scanner's or room's own calendar, with confirmations and reminders. It reads your preparation sheets to the patient and files the order it receives. Exams that need a technologist's review first wait for that person before they are confirmed.
How does it handle a new patient placement for our dialysis center?
A discharge planner or a nephrology office calls or e-mails, and the AI asks your admission questions in your order: the referring physician, the patient's details, the requested start date, the plan. The records they send are filed in the patient's own file, and the request goes to your admissions coordinator, who decides the chair and the shift.
Can it take guest treatment requests from traveling dialysis patients?
Yes, as requests. A patient or the home unit calls, chats or fills in your form with the travel dates and the contact at the home unit; the AI writes it all down, files the records that come by e-mail and passes the request to your coordinator. It confirms no chair on its own unless your rules say so.
What does it tell surgery center patients before their procedure?
Only what your surgeons and nurses approved: the arrival time, the address and parking, what to bring and the preparation instructions in your own words. AI Auto-Call can phone each patient the day before; a yes confirms the case, a no frees the time. Any question about a medication or a symptom goes to the pre-op nurse.
Can it help our cancer treatment center with new patient referrals?
It answers the oncologist's office, the patient and the family on every door, asks the new patient questions you wrote, files the pathology report and the records they send, and books the consult where your rules allow. Families who reach you at night get an answer at once, and your nurse navigator starts the next morning with the full record.
Does the AI give medical advice or decide whether a patient is a candidate?
No. It gives no medical advice, offers no diagnosis and takes no clinical decision, including whether a scan, a procedure or a treatment fits a patient. It speaks from what your center approved, writes each request down in full and transfers every clinical question to the nurse, technologist or physician you named for it.
What happens when a caller describes something urgent?
Your medical director writes an always-say rule with the warning signs that matter at your center. When a caller mentions one, the AI reads your own instruction to hang up and call emergency services, and books nothing on that call. Urgent words that arrive by chat, e-mail or form go to the person your rules name for them.
Will it replace our schedulers and intake coordinators?
It is not meant to. The AI takes the routine calls, the overflow at opening and the requests that arrive after hours, so your staff spend their time on the patients in front of them and on the referrals that need judgment. The calls your rules send to a person are transferred with the caller's name and reason.
Does it replace our EHR or our scheduling system?
No. Zanus AI is the front office in front of them: it answers, takes the details, files the documents, books into its calendars, follows up and keeps the front-office record of each conversation. Your clinical record and your imaging or treatment systems stay where your staff chart today.
Which languages does it speak with patients?
The patient's own. Callers are answered in the language they speak, your website chat handles 40 languages by text or voice, and reminder calls reach each patient in their language. When a person is needed, the call can go to the staff member who speaks it.
How much does a healthcare answering service from Zanus AI cost?
The price is per company, never per seat, so every scheduler, nurse and coordinator at every location works under one subscription. Choose the modules your center needs for answering, booking and follow-up; the plans are on the pricing page.
What is the difference between the 7-day free trial and the demo?
The free trial builds a private sandbox from your own center's website for 7 days, with no card, so you can call it with a test referral and see the record appear. The demo needs nothing from you: a ready-made AI front office at work, sent to your inbox about 2 minutes after you ask.
