What is a government answering service?
A government answering service picks up the public's calls and messages for a government office, so the staff are not tied to the phone. Zanus AI does it with one AI: it answers the phone, the website chat, the e-mail and the web forms of your military base from the instructions your offices approved, books appointments, opens a tracked request for anything a person must decide and transfers urgent calls to the number you set.
Can the AI answer visitor and contractor access questions for our base?
Yes, with the answers you approve. You write your access steps once: the gates and hours you publish, the identification a visitor brings, how a contractor's crew gets sponsored, where the visitor center is and when it opens. The AI gives those steps on every call, chat, e-mail and form, in the caller's language, and sends each request that needs a decision to the office you named.
Does the AI issue visitor passes or approve access to the base?
No. It issues no pass or badge, runs no check and tells nobody they are cleared to enter. It explains the approved steps, books a visitor center appointment where you offer them, and writes each request down in full for the sponsor or the pass office. Every decision about who comes on the base stays with your staff.
What does it say when a caller asks about a service member or base activity?
Exactly what your never-say rules allow. You can set that the AI does not confirm whether a named person is assigned to the base and does not discuss schedules, movements or activity beyond what you publish. The caller hears your approved answer and, where your rules allow it, is transferred to the office that handles such requests, with the reason for the call already stated.
Is there a military AI chatbot for our base's website?
Yes. The website chat answers visitors on your own pages by text or by voice, in 40 languages, from the pages and instructions your offices approved. A talking avatar can give the chat a face if you want one. Questions outside your approved answers go to a person, and the whole conversation stays with the visitor's request.
Can we keep the phone numbers already published for the base?
Yes. Visitors keep calling the numbers on your website, your signs and your welcome letters. You forward each line the way you would to an answering service, with no porting and nothing to install, and the AI transfers callers to the right office, saying who is calling and why.
Can each office on the base keep its own rules?
Yes. The visitor center, housing, lodging, recreation and every other office is a department with its own setting: AI only, AI first or a person first. Each one has its own always-say and never-say rules, its own calendar and its own list of requests, and staff see only the departments they are given.
What happens with calls at night, on weekends and on holidays?
They are answered like any other call, under the after-hours rules you write. Callers get the approved steps, an appointment on the next open day or a message with their callback number read back. The calls your rules mark as urgent are transferred at once to the duty number you set.
How does it handle the e-mail sent to our offices?
AI E-mail reads every incoming message, sorts it by office and drafts a reply from your approved instructions. You decide which kinds go out on their own, such as directions or visitor center hours, and which wait for a person, such as sponsorship, contracts or anything about a named individual. Nothing you held back leaves without a staff member's yes.
Can it book lodging, recreation and visitor center appointments?
Yes. Each office, room or resource keeps its own calendar, and the AI books into it by phone, chat and form, with a confirmation and reminders. AI Auto-Call places the reminder calls and takes the answer: yes confirms, no frees the slot. Rooms and rental equipment can be held until your staff confirm them, and the AI takes no card payments.
Will it replace the clerks at our visitor center?
That is not the aim. The AI takes the repeat questions, the overflow and the after-hours calls, so the clerks at the counter can give their time to the visitors in front of them. New clerks also see your base's answer on screen while they talk, and learn from training courses your supervisors write by talking.
How is caller information looked after?
Under rules you set. Call recording is off as shipped, each office receives only its own call transcripts, and staff see only the departments they are given. The AI answers only from information your offices approved for the public. Whether the set-up fits your installation's security and privacy requirements is decided by your base and its security office.
How much does an answering service for government offices cost?
Zanus AI is priced per organization, never per seat, so every office and every clerk on the base works under one subscription. You choose the modules your offices need, from the phone and the chat to booking and the help desk, and the plans are listed on the pricing page.
What is the difference between the 7-day free trial and the demo?
The free trial builds a private sandbox from your base's website and runs for 7 days, with no card asked: a phone line that answers as your office, your website with Lisa on it and a dashboard. The demo shows the AI front office already set up, needs nothing from you and arrives by e-mail in about 2 minutes.
