What is a home care answering service?
It is the service that answers a care business's calls when the office cannot. With Zanus AI it is not a room of operators: one AI answers your phone, website chat, e-mail and web forms on your own number, asks your intake questions, books the visit or the draw, and puts clinical calls through to your on-call nurse or the person you name. See the AI phone for healthcare.
Can it take home health care referrals from hospitals and physicians?
Yes. A discharge planner or a physician's office can call, e-mail or fill in your referral form at any hour. The AI asks the intake questions you wrote, such as the patient's address in your service area, the services ordered and the insurance on file, files the attached documents with the AI File Cabinet and hands the referral to intake, with a drafted reply waiting for your yes.
Will the AI give medical advice or decide if a call is urgent?
No. It gives no opinion on symptoms, medicines or care, and it does not rate how serious a call sounds. A caller who describes a change in a patient is put through to your on-call nurse, who hears who is calling and why before the call connects. For anything on your emergency list, it reads your instruction to hang up and call 911.
How does it handle hospice families who call at night?
With your words, and then a person. The AI answers on the first ring, speaks calmly in the family's language, and for a death at home, a change in breathing or pain, or any call your rules name, transfers to your on-call nurse at once. Other questions get the answers your hospice approved, and the morning team finds every call on the record.
Can a medical laboratory use it for draw appointments and results calls?
Yes for appointments, no for results. The AI books draws at the patient service center the caller chooses, answers fasting and preparation questions from the sheet you approved, and takes requests for home or mobile draws. A caller asking about a result is put through to the person you name, or the request is written down; it reads out no values.
Does it work for an ambulance service's business line?
Yes, for the calls that are not emergencies. Facilities and families book scheduled transports through your questions on pickup, destination, level of care and equipment, and billing or records questions become tracked requests. Anyone calling with an emergency hears your instruction to hang up and call 911; the AI dispatches nothing and stays off your emergency line.
What happens when a clinic reports a missed specimen pickup?
The AI opens a help desk ticket in the caller's own words, with the office, the account, how many specimens are waiting and the callback number read back, and sends it to the courier lead you named. The clinic hears that its request is logged, and your team sees it on the same screen as every other channel.
Can we keep our phone number and our on-call schedule?
Yes. The number on your referral sheets, website and listings stays yours; you forward it from your current phone service, with no porting and nothing to install. You tell the AI who is on call and when, and every transfer reaches that person with a short summary of who is calling and why.
Do we still need our EMR and scheduling system?
Yes. Zanus AI works in front of them: it answers, takes referrals and requests, books into the calendars you set and keeps a front-office record of every conversation. Charting, visit notes, billing and claims stay where they are today, and that front-office record is never treated as the clinical chart.
Which languages can it speak with patients and families?
The caller's own. Phone calls are answered in whatever language the caller speaks, the website chat works in 40 languages by text or voice, and a call can be passed to the colleague who speaks it. Reminder calls go out in each patient's language as well, so language is not the reason a home visit or a draw is missed.
How is a home care answering service like this priced?
Zanus AI is priced per company, never per seat, so every nurse, aide, phlebotomist, dispatcher and location works under one subscription. You choose the modules you need; the plans are on the pricing page, and the free trial lets you test it on your own agency before you decide.
What is the difference between the free trial and the demo?
The free trial builds a sandbox of your own agency, hospice or lab from your website and runs for 7 days, with no card: a phone line that answers as your business, your website with Lisa on it, and a dashboard. The demo is ready-made, needs nothing from you and reaches your inbox in about 2 minutes.
