What is an attorney answering service?
An attorney answering service picks up a law firm's calls when nobody at the office can, takes the details and passes them on. Zanus AI is an AI attorney answering service: it answers on your own number day and night, asks your intake questions, books the consultation with the right attorney while the caller is still on the line, and answers website chats, e-mails and intake forms from the same approved information.
Does it work for personal injury attorneys, divorce lawyers, criminal defense and immigration practices?
Yes. Each practice area gets its own intake questions, its own attorneys and its own calendar. A crash victim hears the personal injury attorney's questions, a spouse hears your divorce lawyer's questions, and a relative calling about an arrest is put through to the on-call defense attorney when your rules say so. You write the questions; the AI asks them as written.
Does the AI give legal advice or tell callers whether they have a case?
No. It gives no legal advice, offers no opinion on a case and never estimates what a claim is worth. It answers only from the information your firm approved, such as practice areas, office hours, what to bring and how consultations work, and hands every legal question to an attorney through a consultation, a transfer or a message.
Does speaking with the AI create an attorney-client relationship?
No. The AI forms no attorney-client relationship and accepts no matter on the firm's behalf. You can add an always-say rule so every caller and chat visitor hears or reads your firm's own disclaimer before intake begins. Whether the firm takes a case, and on what terms, is decided by an attorney after the consultation.
How does it handle conflict checks?
It asks your conflict-check questions exactly as your firm wrote them, such as the names of the other parties and anyone else involved, and puts the answers on the inquiry's record. It never decides whether a conflict exists: your own conflict check and an attorney clear the matter, and your intake team sees the names before the consultation.
What happens when a caller has been arrested or needs a protective order tonight?
Your firm decides, line by line. Under your after-hours rules the AI can ring the on-call attorney's mobile and say who is calling and why before the call connects. If nobody picks up, it takes a message with the callback number read back digit by digit, and the message waits for the person your rules name.
Will it book consultations around our court dates?
Yes. AI Booking offers only the free times on the calendar of the attorney who takes that kind of matter, so time you have blocked for hearings, depositions or trial is never offered. Consultations booked by phone, chat or form land in the same book, with a confirmation for the client and a reminder call before the day.
Can we keep the firm's phone number?
Yes. The number on your website, your ads and your letterhead stays yours. You forward it to Zanus AI the way you would forward it to any answering service: no porting, no new phone system and nothing to install in the office.
Does it speak Spanish and other languages with potential clients?
It answers each caller in their own language, and the website chat speaks 40 languages by text or by voice. A Spanish-speaking caller can be put through to the paralegal who speaks Spanish, and every answer lands on the same record whatever language the conversation was in.
How does it handle confidential client information?
You set the rules. Call recording is off as shipped, each department receives only its own transcripts, and each person sees only the departments they are given. The AI answers only from what your firm approved, and never-say rules keep topics off every channel. Whether your set-up meets your professional and ethics obligations is for your firm and its advisors to decide.
How much does an attorney answering service cost?
Pricing is per company, not per seat: the attorneys, paralegals and intake staff all work under a single subscription, however many there are. You pick the modules the firm needs, from the phone alone to the whole front office, and the plans are listed on the pricing page.
What is the difference between the 7-day free trial and the demo?
The free trial is built around your own firm: for 7 days Lisa runs a private sandbox made from your website, with a phone line that answers as your firm, and no card is asked. The demo is ready-made: nothing to set up, it shows the AI taking an inquiry and booking a consultation, and it reaches your inbox in about 2 minutes.
Will it replace our receptionist or intake team?
It is not meant to. The AI takes the overflow, the calls during hearings and the nights and weekends, so your receptionist and intake specialists spend their time on the clients who need a person. Each department chooses whether the AI answers alone, answers first, or steps in only after a person has had the call.
How quickly can it start answering new case calls?
In about 2 minutes. Forward the main line, tell Lisa your attorneys, practice areas, consultation types and after-hours rules, and the AI begins answering. Lisa shows you every change before it applies, and you can add your intake scripts, conflict questions and disclaimers whenever you are ready.
