What is an AI answering service for healthcare in a hospital?
It is one AI that answers your hospital's main line and department numbers the moment they ring, day and night, and sends each caller to the right department or person from the directory your hospital approved. Zanus AI also answers the website chat, e-mail and web forms, books or records appointment requests, reminds patients of their visits, and hands every symptom or clinical question to your staff.
Can it route callers using our own department directory?
Yes. You give Lisa your departments, extensions, opening hours and who covers each one. The AI asks what the caller needs, finds the department in that directory and transfers the call, telling the person who answers who is calling and why. When a line is closed or busy, it takes a message and reads the callback number back.
Does the AI give medical advice or triage callers?
No. It gives no medical advice, makes no diagnosis and does no triage. It answers only from what your hospital approved, such as hours, directions and parking, and routes anything about symptoms, medication or care to the nurse line, the unit or the person your rules name.
What does the AI do if a caller describes an emergency?
Your hospital writes an always-say rule for emergencies. A caller who describes one is told, in the words you approved, to hang up and dial 911. Nothing is booked and no message is left waiting, and the same rule holds on every call, day or night.
Will it replace our switchboard operators?
That is not the aim. The AI takes the repeat questions, the overflow at the morning peak and the calls at night, so your operators can stay with the callers who need a person. Each department chooses AI only, AI first or a person first, and you can change that whenever you like.
Can it answer visiting hours, parking and directions?
Yes, from the pages and notes your hospital approved: visiting hours by unit, the entrance for each building, parking and shuttle details, cafeteria and gift shop hours, and billing office hours. When something changes, you tell Lisa, and the new answer is shown to you before it goes live.
Can patients book appointments through it?
Where a department allows it, yes: the AI books into that department's own calendar by phone, chat or form and sends the confirmation and reminders. Where scheduling stays with your staff, it writes the request in full, with the callback number read back, so the schedulers can call the patient.
Does it replace our phone system or our EHR?
No. You forward your existing line to it, and your phone system, your EHR and your clinical records stay as they are. Zanus AI is the front office around them: it answers, routes, books and keeps a front-office record of each conversation, which is never the chart.
Which languages can it speak with callers?
The caller's own. The phone answers each caller in their language, the website chat works in 40 languages by text or voice, and a call can be put through to the colleague or the interpreter line your directory names.
How is patient information looked after?
Your hospital sets the rules. Call recording is off as shipped, transcripts go only to the department the call was for, and staff see only the departments they are given. Whether your set-up meets your privacy obligations is a decision for your hospital and its advisors.
How much does an AI answering service for a hospital cost?
Zanus AI is priced per company, never per seat, so every department, operator and clerk works under one subscription. You pick the modules your hospital needs, and the plans are listed on the pricing page.
How is the 7-day free trial different from the demo?
The free trial builds a sandbox of your own hospital from its website and runs for 7 days, with no card. The demo shows the AI front office already set up, with nothing for you to configure, and arrives by e-mail in about 2 minutes.
