What does a transportation answering service do for an airport?
It picks up the airport's own number, day and night, and answers from what your staff approved: office hours, hangar and tie-down waitlists, fuel requests, parking, the restaurant, the open house. Pilots, neighbors and visitors are answered in their own language, calls your rules mark for a person are transferred with the caller's name and reason, and every message is written down with the callback number read back.
Is it a call center with people reading a script?
No. Zanus AI is the answering service itself: an AI that answers your calls, chats, e-mails and forms in your business's name. It answers from the facts and rules you approved, books into your own calendars, and hands a caller to your own people whenever your rules say so, telling them who is calling and why.
Can the AI quote a charter flight by itself?
It prepares the quote, and a person sends it. The AI builds each quote from the price list and the rules you gave it, such as your rates per aircraft, positioning, waiting time or tour packages, then the quote waits for approval by the person you named. Nothing is priced outside your list.
How does it know whether an aircraft or an instructor is free?
Each aircraft, instructor, simulator or tour departure has its own calendar, kept by your team. The AI reads it before it answers on a date, offers the times that are open and holds the requested slot while a quote waits. A charter date stays a hold until your team confirms the trip.
Can a flight school book discovery flights and lessons with it?
Yes. A prospective student or a parent can ask by phone, chat or the website form, hear the answers from your own pages and book a discovery flight into an open instructor slot. Current students move a lesson the same way, AI Auto-Call confirms tomorrow's lessons, and a no frees the slot for someone on your list.
Will it answer questions about safety, weather, crew or regulations?
Only with the words you approved. Ask it about an aircraft's safety record, today's weather, a runway, the crew, a medical certificate or international paperwork and it answers from your text, or passes the question to the person you named. It gives no flight briefing and no regulatory advice, and it makes no promise your team has not written.
Does it replace our scheduling or flight operations software?
No. Zanus AI is the front office in front of it: it answers, books, quotes, follows up and keeps the record of every conversation with pilots, students, clients and brokers. Crew and duty times, maintenance tracking, training records, trip sheets and flight planning stay in the systems you use today.
Does it answer the FBO counter too, for fuel, hangars and crew cars?
It answers the FBO line from the services, hours and rules you approved: hangar space, fuel requests, crew cars, catering orders and arrival times. Calls your rules send to line service are transferred with the caller's name and reason, and every request is written down for the desk, even when the line crew is out on the ramp.
We are a charter broker, not an operator. Does it work for us?
Yes. It answers in your company's name, takes the trip details and prepares quotes from the price list and rules you set. What it says about who operates each flight is exactly what you approved, and any question beyond that goes to your team, written down with the caller's number read back.
Can it take deposits or card payments over the phone?
No. The AI takes no card numbers and no payments, and it issues no tickets. It answers, books, holds the dates and sends the quote your team approved; the contract, the deposit, the lesson package and the payment follow your own process with your own people.
How much does a transportation answering service cost?
Zanus AI is priced per company, never per seat, so the airport office, the FBO counter, the charter desk and the flight school front desk of your company all work under one subscription. You choose the modules you need, and the plans are on the pricing page. The prices the AI quotes always come from your own list.
What is the difference between the 7-day free trial and the demo?
The free trial builds a sandbox from your own website for 7 days, with no card: a phone line that answers as your airport, charter company or flight school, your site with Lisa on it and a dashboard. The demo is ready-made, needs nothing set up and lands in your inbox about 2 minutes after you ask.
