FRONT OFFICE AI FOR GOVERNMENT — THE COMPARISON

Compare us to anything an agency is offered.

Agencies are sold one of two models: a constituent-engagement suite your clerks operate through a portal and a case queue, or AI agents you assemble and configure per channel, usually through a procurement-sized project. No logos needed, because the same packaging habits dominate the public-sector market. Front Office was built on three different principles — and every answer to a citizen comes from your approved, published information only.

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Try it free 7 days on your own business · no credit card · per company, never per seat

REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.

Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet

Zanus Front Office dashboard — the AI at work

One dashboard doing the jobs the others only track.

Three habits of the market — three different principles here

1 · Pricing scales per seat

Across most of the market, every hire raises the software bill — the price follows your headcount, not the work getting done.

2 · The AI is often metered on top

Credits, "AI actions", per-conversation fees, usage tiers. On many platforms the AI arrives as a second bill on top of the seats.

3 · Most AI was built to assist teams

Enrich, draft, score, summarize, coach — designed to make YOUR people faster. Newer autonomous agents go further, but are typically configured per channel and priced per usage.

Front Office was designed from the start on three different principles: one integrated product, priced by plan — not by seat-math · the AI performs complete front-office workflows, not only assists them · every answer grounded in your approved knowledge, with Protection capping the spend.

The scoreboard: how each model delivers the job

Fourteen agency jobs, three delivery models. The difference isn’t whether a capability exists somewhere — it’s what you must assemble, license and operate to get it. Descriptions reflect typical published product models, Aug 2026.

The job	Traditional CRM model	Agent & copilot platforms	Zanus Front Office
Answer the public line 24/7	Your clerks answer, with a constituent suite and a contact-center system	Configure a voice agent, channels and usage separately	✓ Built in — your procedures, offices and directorates, 40 languages, nights and weekends included
Answer “where is my application?”	A clerk looks up a screen and promises a callback	An agent you train and maintain per channel	✓ Read back after your identity check, from the status you expose; no source, no claim
Explain the notice letter	Depends on which clerk picks up	Help-center articles the citizen must find	✓ Your approved wording, the same for every caller, in their language
Book the counter appointment	Scheduling links and a queue system your staff maintain	Agent invokes calendar actions you connect	✓ Booked inside the call — right office, service, slot length, interpreter when needed
Route to the right directorate	Transferred across desks; the citizen repeats the story	Routing rules you configure per channel	✓ Transferred with the context whispered in — the story told once
Work the form or application	A smarter form still waits for someone to read it	Agent helps complete fields; then a case a clerk works	✓ Acknowledged in minutes: the missing document asked for once, the slot booked
Compute the published fee	A separate fee module your staff operate	Agent invokes processes you configure	✓ Native: from your fee schedule as published, surcharges and exemptions as written, never negotiated
File the service or records request	Usually a separate case product and seats	Support agents configured separately	✓ Filed complete with a tracking number, routed by your rules, statutory clock started, nights too
Run deadline and renewal notices	Letters and templates your staff trigger	AI drafts; sending policies vary	✓ Sequences you approve, before the late fee, stopping the moment the citizen replies
Brief the service-delivery lead	Dashboards you open and read	A to-do list for staff	✓ A did-it-for-you list: overnight by directorate, the cases needing a person today
Train the new front-line hire	Shadowing at the counter for weeks	Not the product’s job	✓ Role-play on your own procedures and notice scripts, productive in days
Keep decisions with people	Depends on the person answering	Best effort, disclaimers apply	✓ Your rules: eligibility, appeals and enforcement go to staff; emergencies to the emergency line
Call your citizens before they call you	Reminder calls made by staff when there is time; otherwise a text	Build an outbound flow, connect telephony, meter the minutes	✓ Auto-Call: an event, a funnel or a list triggers the call; the AI announces or converses, on your rules — Hi Mr. Alvarez, this is the Department of Licensing: your professional license expires on the 30th — renew online to avoid a lapse.
The bill	Per seat; grows with every clerk	Per seat and/or per usage: credits, actions, conversations	✓ One plan, chosen by outcome — your citizens are never counted or charged

Already running a big CRM suite? Read the story: the old way vs the AI way — keep the CRM, add the AI Front Office → And the chat below will compare us to any product you name, from its published pages.

Comparing something specific? Ask the Zanus AI below — it compares us to any vendor you name, point by point, from their published pages. Our plans are public: see pricing → Then do your own math →

The one question that cuts through every comparison: after you pay, who answers the citizen? With Front Office the answer is: the AI does — from your approved, published information — and your staff take the handshake and every decision.

Questions, answered

Why don’t you name the other products?

Because the comparison is about the model, not the logo. A suite clerks operate plus metered AI is the norm across the public-sector market; naming brands adds nothing. If you are evaluating a specific product or a tendered platform, ask the chat — it compares us to any vendor you name, point by point, from their published pages.

Is this comparison fair to public-sector suite vendors?

Every description of other models comes from typical published product pages, read August 2026, and describes what an agency must procure, license, integrate and operate to get the job done. Where a vendor differs, the chat will show you.

Do we have to replace our case-management, licensing or revenue system?

No. Your systems of record stay the record; the Front Office is the system of work in front of them, cloud-only, on a private data-processing environment dedicated to your agency. Calendars sync natively; webhooks, a read-only API and an MCP server feed what you authorize, every access logged for your audit trail.

Try it free on your own agency. 7 days. No credit card.

Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.

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