ZANUS FRONT OFFICE FOR CUSTOMER SERVICE — VOLUME & CHURN RISKNEW

Forecasts from what customers actually said and did.

Next week’s contact volume by channel and hour, the case backlog and how fast it clears, the churn risk of each customer and each account, the five reasons customers contacted you this month — computed from the calls, chats and emails the AI itself handled, not from fields an agent filled in after the call. Every number comes with its reason in one sentence, so a service manager can staff the peak and fix the cause.

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Try it free 7 days on your own business · no credit card · per company, never per seat

REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.

Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet

The real Statistics → Forecast tab: every deal, probability + the WHY. Auditable — not a black box.

What it does

Churn risk, per customer

“71% — two unresolved cases, a refund request declined, no reply to the solved check.” So your team calls the right customer first.

Volume by channel, hour and language

Where the peaks are, which language needs a person on which shift, what the AI absorbed — from actual contacts, including the ones at 2 AM.

The top reasons customers contact you

Questions the AI could not answer feed the knowledge-gap queue; the recurring fault or unclear bill becomes a report for the people who can remove it.

Inside Forecast & Statistics — the real screens

Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.

Start free — see it on your own business7 days · no credit card · nothing to install. Give it your website and it is yours to test.

Every lost deal makes the next one easier to win

Objections that were never answered feed the knowledge-gap queue automatically. Answer once — every channel knows it forever. Aggregate view: your top 5 loss reasons this quarter.

Post-mortems from transcripts, not from a rep’s memory
Losses become knowledge, automatically
Response-time stats included

Available on its own — or inside a solution

One subscription per company — never per seat. Your whole team uses it, on their own phones, at no extra charge; add operators only for the people who run the dashboard. See pricing → · Try it free 7 days, no credit card →

A forecast read from CRM fields — stage, amount, close date — is reading what humans typed. Ours reads the conversations themselves. The machine that gave the demo and took the call computes the probability — and tells you WHY.

Questions, answered

Is the risk score a black box?

No. Every score and every forecast carries its one-sentence reason, drawn from the conversations themselves; numbers come from queries on your data, never from model memory.

Which solution includes it?

Available on its own or inside a solution. Which solution includes what: see pricing.

Try it free on your own business. 7 days. No credit card.

Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.

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