ZANUS FRONT OFFICE FOR CUSTOMER SERVICE — ACCOUNTS & PARTNERSNEW

Accounts and partners — mapped from the cases they actually open.

For a distributor, a software company, an insurer or a telecom, customer service is also account service: the business account whose three sites keep calling, the dealer who opens cases for its end customers, the installer, the reseller, the property manager. The AI groups contacts under each organization automatically, scores the relationship from real events — cases, escalations, replies — and flags the account that is going quiet or going angry before it leaves.

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Try it free 7 days on your own business · no credit card · per company, never per seat

REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.

Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet

The real Companies tab: all the people, roles, combined timeline, health score.

What it does

Accounts clustered

Contacts with the same business domain cluster automatically; cases per account, per site and per month appear without a spreadsheet.

Health score with the WHY

“58 and falling — three cases in ten days, one escalation, the last survey answered angry.” On the account card and in the morning briefing.

The empty chair

The account where your desk only knows the person who complains, never the decision maker — flagged, so someone can reach out before renewal.

Inside Companies — the real screens

Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.

Start free — see it on your own business7 days · no credit card · nothing to install. Give it your website and it is yours to test.

Health score on everything — always with the WHY

Every contact and company carries a 0–100 health score recomputed from real events: recency, demo engagement, quote opens, reply sentiment, call outcomes. "62 and falling — no reply to the last two touches, quote unopened for 9 days."

On contact cards, company cards and a sortable Statistics column
Falling scores surface in the morning briefing’s At Risk list
Available on its own or inside a solution

Available on its own — or inside a solution

One subscription per company — never per seat. Your whole team uses it, on their own phones, at no extra charge; add operators only for the people who run the dashboard. See pricing → · Try it free 7 days, no credit card →

A stakeholder map guessed from CRM fields is an educated guess. Ours already met the committee — it talked to every one of them. The map draws itself from real conversations.

Questions, answered

We serve consumers, not companies. Is this useful?

Yes, as the partner map: the retail partners, repair centers, installers and agencies who contact you on behalf of your customers are organizations too, with their own case history and health score. Consumer records stay individual.

Which solution includes it?

Available on its own or inside a solution. Which solution includes what: see pricing.

Try it free on your own business. 7 days. No credit card.

Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.

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