ZANUS FRONT OFFICE FOR CUSTOMER SERVICE — FOLLOW-UP & NOTICES
Follow-up that closes every loop — and stops the moment a person should call.
The confirmation the moment the case is opened, the status update when it moves, the “is it really solved?” check three days after it closes, the satisfaction survey, the review request after a good outcome, the renewal reminder. And the notices a service desk must send: planned maintenance, a recall, a policy change, a price change. Every sequence runs on the channel the customer used, in their language — and a reply stops it and alerts a person.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Marketing menu: funnels, chase presets, templates, automated events and follow-ups.
What it does
Confirmation, status updates, the solved check and the survey — automatic, in the customer’s language, so nobody calls to ask whether anyone is looking at it.
Planned outage, recall, policy or tariff change, service migration — drafted by the AI in your tone, approved by you, sent within your daily fuses.
A reply, an unsubscribe or an angry answer to the survey ends the sequence and lands the customer in NEEDS HUMAN with the whole story.
Inside Marketing — the real screens
Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.
From demo to quote to signature — one funnel, no gaps
The AI Demo, AI Quoting and Web Forms all hand their leads to Marketing. Each preset knows what happened before: "watched 80% of the demo, asked about pricing twice, quote unopened for 6 days" becomes the next email, not a guess.
- Presets: demo chase, quote chase, web-lead chase
- AI direction in one sentence: "friendly, mention the trade-in offer"
- Every send, open, click and reply on the contact timeline
Escalation to a human, on purpose
A funnel is not a spam cannon. When a lead replies, opens the quote three times or asks a question, the sequence stops and the lead lands in the NEEDS HUMAN queue with the whole story attached — your rep calls a warm customer, not a list.
- Reply = sequence stops, human notified
- Engagement thresholds you set
- Phone call-back can be the last step of any funnel
Measured on the forecast board, not in feelings
Every funnel step shows on the Statistics → Forecast board: which sequence moved which deal, close probability before and after, and the WHY sentence for each change.
- Funnel performance per preset
- Close probability with the WHY
- Export PDF / XLS or schedule the report by email
Available on its own — or inside a solution
Questions, answered
Can customers opt out?
Always, in one tap, per sequence or entirely. Opt-outs are honored across every channel and recorded on the customer’s file; a service notice you mark as required is still logged so you can show it was sent.
Which solution includes it?
Available on its own or inside a solution. Which solution includes what: see pricing.
Try it free on your own business. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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