ZANUS FRONT OFFICE FOR CUSTOMER SERVICE — AI BRIEFING NEW
Your morning starts with last night’s cases already filed.
Before the first agent logs in: how many customers called, chatted or wrote overnight, what was answered and closed by the AI, which cases were opened and routed, which hang-ups were called back, which cases are past their promised update — and the five customers who need a human call today, ranked with the reason. For a retailer after a promotion weekend or a utility after a storm, the day starts with the work done.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real AI Briefing menu: the morning digest, then ask your pipeline anything.
What it does
Contacts per channel, cases opened and closed, returns started, status updates sent, hang-ups called back — every line links to the transcript.
The refund request outside policy, the complaint, the account with three cases this week, the case past its promised update — ranked, with the WHY.
“Which account opened the most cases this month?” “What could we not answer?” Answers from your data only — no data, no claim.
Inside AI Briefing — the real screens
Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.
Ask-your-pipeline: question your business in plain language
"Which deals went quiet this week?" "Which account opened the most cases this month?" "How many cases are open past their promised update?" It answers ONLY from your tenant’s data — no data, no claim, the same discipline as every Zanus answer. It can draft the follow-up email; sending always stays with you.
- Contacts, companies, funnels, quotes, transcripts, stats
- Numbers come from queries, never from model memory
- Drafts land in your operator queue — never auto-sent
Deal Plan: the plan to win, one click
On any contact or company: stakeholders engaged (and the missing ones), objections raised — answered and unanswered — engagement trajectory, and the next three steps as concrete Front Office actions.
- One page, human-readable, regenerate anytime
- Built from the full story: every call, chat, demo and email
- Works at company level too
Available on its own — or inside a solution
Questions, answered
Who receives the briefing?
Whoever you choose: the service manager, each team lead, each desk with its own cases only — billing, orders, technical, returns. In-app and by email, with shortcuts into every case and record it mentions, and one suggested knowledge fix per day.
Does it act on its own?
It reports and drafts. A follow-up to a customer lands in your operator queue for one click; nothing that changes a case, a refund or an account is sent without a person.
Try it free on your own business. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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