ZANUS FRONT OFFICE FOR CALL CENTER — ADD AI TO WHAT YOU HAVE NEW
Keep the systems your center runs on. The panel works in front of them — and writes back.
Your contact-center platform, your CRM, your billing or policy system stays the record. The Front Office panel is where the operator works — list, queue, record, AI ASSIST — and every call, case and contact change is written back through native CRM sync, webhooks and API. The AI reads status from your systems so the side panel can propose it, and a standard MCP server lets any AI you authorize read your front office. Integrations without projects.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Settings › Connectors tab: webhooks + API, CRM sync, MCP server.
What it does
Every call logged, case filed, booking made or list completed fires an event your platform or integrator can consume; a read-only API serves it too.
Contacts, accounts and cases mapped to your CRM; push, pull or two-way, with a dry-run preview before anything writes.
Any AI you authorize reads your calls, contacts and transcripts through a standard protocol — scoped, revocable tokens, every call audited.
Inside “Add AI to what you have” — the real screens
Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.
AI-native is a protocol, not a partnership
Some platforms let one chosen AI read your data — through their partnership, on their terms. Zanus takes the open road: a standard MCP server, so ANY AI you authorize can read your front office.
- Works with any MCP-capable assistant and with your own agents
- Scope checkboxes per token — least privilege by default
- Read-first: writes go through your approval paths
Available on its own — or inside a solution
Not a replacement. A layer.
The old way: software your team operates, one screen at a time, with an “AI button” bolted on. The AI way: the whole front office is AI — it answers the phone, the chat, the e-mail and the web forms, and files the result in the systems you already trust. You keep the filing cabinet; the work moves here.
- Your CRM stays the system of record — the AI writes into it
- Your phone numbers stay — the AI answers first, your team first, or any mix
- Your mailboxes stay — forward a copy and reply from Front Office
Not a replacement. A layer.
The old way: software your team operates, one screen at a time, with an “AI button” bolted on. The AI way: the whole front office is AI — it answers the phone, the chat, the e-mail and the web forms, and files the result in the systems you already trust. You keep the filing cabinet; the work moves here.
- Your CRM stays the system of record — the AI writes into it
- Your phone numbers stay — the AI answers first, your team first, or any mix
- Your mailboxes stay — forward a copy and reply from Front Office
Not a replacement. A layer.
The old way: software your team operates, one screen at a time, with an “AI button” bolted on. The AI way: the whole front office is AI — it answers the phone, the chat, the e-mail and the web forms, and files the result in the systems you already trust. You keep the filing cabinet; the work moves here.
- Your CRM stays the system of record — the AI writes into it
- Your phone numbers stay — the AI answers first, your team first, or any mix
- Your mailboxes stay — forward a copy and reply from Front Office
Not a replacement. A layer.
The old way: software your team operates, one screen at a time, with an “AI button” bolted on. The AI way: the whole front office is AI — it answers the phone, the chat, the e-mail and the web forms, and files the result in the systems you already trust. You keep the filing cabinet; the work moves here.
- Your CRM stays the system of record — the AI writes into it
- Your phone numbers stay — the AI answers first, your team first, or any mix
- Your mailboxes stay — forward a copy and reply from Front Office
Questions, answered
Can we keep our contact-center platform?
Yes: keep it as the record and sync calls, cases and contacts through webhooks and API, or move the operators onto the Front Office panel and retire the seat licenses — the panel, the queue, the lists and the recordings are included. Ask us about your specific platform.
Is call data exposed to outside AIs?
Only to the AI you explicitly authorize, only the fields you allow, through revocable read-first tokens — any write goes through the same approvals as everything else, and every access is logged.
Try it free on your own business. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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