ZANUS FRONT OFFICE FOR CALL CENTER — SUPERVISOR BRIEFINGNEW
The supervisor’s morning starts with yesterday already counted.
Before the first headset goes on: how many calls each operator took and made, how each list performed, how many callers were put on hold or promised a call-back, which hang-ups were called back overnight, how many AI ASSIST minutes were used — and the questions the side panel could not answer from your knowledge. For a utility after a storm or a telecom after a billing run, the floor starts with the numbers, not with a spreadsheet.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real AI Briefing menu: the morning digest, then ask your pipeline anything.
What it does
Calls per operator, per list and per hour; outcomes; hold and call-back rates; hang-ups called back — every line links to the transcript.
The caller promised a supervisor, the complaint, the account with three calls this week — ranked with the WHY, onto the to-do list.
“Fourteen callers asked about the new fee and the panel had no source.” Dictate the answer once; every operator has it on the next call.
Inside AI Briefing — the real screens
Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.
Ask-your-pipeline: question your business in plain language
"Which deals went quiet this week?" "Which question did operators get most often this week?" "How many hang-ups are still on the call-back list?" It answers ONLY from your tenant’s data — no data, no claim, the same discipline as every Zanus answer. It can draft the follow-up email; sending always stays with you.
- Contacts, companies, funnels, quotes, transcripts, stats
- Numbers come from queries, never from model memory
- Drafts land in your operator queue — never auto-sent
Deal Plan: the plan to win, one click
On any contact or company: stakeholders engaged (and the missing ones), objections raised — answered and unanswered — engagement trajectory, and the next three steps as concrete Front Office actions.
- One page, human-readable, regenerate anytime
- Built from the full story: every call, chat, demo and email
- Works at company level too
Available on its own — or inside a solution
Questions, answered
Who receives the briefing?
Whoever you choose: the supervisor, each team lead with their own operators only, the knowledge owner for the gaps. In-app and by email, with shortcuts into every call and record it mentions, and one suggested knowledge fix per day.
Does it act on its own?
It reports and drafts. A follow-up lands on an operator’s to-do list or in the operator queue for a click; nothing that changes a case, an account or a promise to a caller is sent without a person.
Try it free on your own business. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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