ZANUS FRONT OFFICE FOR CALL CENTER — CALL LOAD FORECASTNEW

Tomorrow’s call load and what the lists will produce, from real calls.

How many calls next Monday between nine and eleven, how many operators the queue needs at lunch, what the renewal list will produce, which outcomes each list delivers, how much AI ASSIST is used per hour — computed from the calls, chats and emails the Front Office itself saw, not from fields typed after the call. Every number comes with its reason in one sentence, so the supervisor staffs the peak, prunes the list that does not produce and fixes the repeat call.

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Try it free 7 days on your own business · no credit card · per company, never per seat

REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.

Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet

The real Statistics → Forecast tab: every deal, probability + the WHY. Auditable — not a black box.

What it does

Load by hour and outcome

Where the peaks are, which language needs an operator on which shift, what the AI absorbed after hours — from actual calls, nights included.

What the lists will produce

Booked, resolved, no answer, call again: outcomes per list and per operator, so the next list is built from what worked.

The top reasons callers call

Questions the side panel could not answer feed the knowledge-gap queue; the recurring fault becomes a report for those who can remove it.

Inside Forecast & Statistics — the real screens

Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.

Start free — see it on your own business7 days · no credit card · nothing to install. Give it your website and it is yours to test.

Every lost deal makes the next one easier to win

Objections that were never answered feed the knowledge-gap queue automatically. Answer once — every channel knows it forever. Aggregate view: your top 5 loss reasons this quarter.

Post-mortems from transcripts, not from a rep’s memory
Losses become knowledge, automatically
Response-time stats included

Available on its own — or inside a solution

One subscription per company — never per seat. Your whole team uses it, on their own phones, at no extra charge; add operators only for the people who run the dashboard. See pricing → · Try it free 7 days, no credit card →

A forecast read from CRM fields — stage, amount, close date — is reading what humans typed. Ours reads the conversations themselves. The machine that gave the demo and took the call computes the probability — and tells you WHY.

Questions, answered

Is this a scorecard for my operators?

It is the floor’s numbers with their reasons: calls, outcomes, hold and call-back rates, AI ASSIST minutes per operator. Every figure comes from queries on your own data, never from model memory, and you decide who sees which view.

Which solution includes it?

Available on its own or inside a solution. Which solution includes what: see pricing.

Try it free on your own business. 7 days. No credit card.

Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.

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