What is an answering service for veterinarians?
It is the service that picks up the calls a clinic cannot take while its doctors and technicians are with patients, at lunch or after closing. Zanus AI does it with one AI on every door: the phone, the website chat, the e-mail and the web forms. It answers from what your practice approved, books routine visits into each veterinarian's calendar, reminds owners and passes every health question to your team.
Can it take after-hours calls for our animal hospital?
Yes. At night, on weekends and on holidays the AI answers under the after-hours rules you write. Owners hear your approved words and the emergency line you name, or are put through to the doctor on call; routine requests are booked or written down for the morning, each with the callback number read back.
Does the AI give veterinary or medical advice?
No. It makes no diagnosis, says nothing about medicines, doses or test results and never decides whether a symptom can wait. It answers only from what your practice approved and hands every health question to your veterinarians, your technicians or the emergency line, exactly as your rules say.
Can it book appointments with the right veterinarian?
Yes. Each doctor, exam room or surgery slot can have its own calendar, and you tell Lisa which visit types go where, so a vaccine booster, a new-puppy exam and a recheck each land with the right person. Owners book by phone, chat or form, get a confirmation and hear a reminder call before the visit.
Does it handle prescription refill requests?
It takes them; it does not approve them. The owner's request becomes a message or a ticket for your veterinary team with the pet's name, the medication the owner named and the callback number read back. Your doctors decide, and the AI only tells the owner when to expect your answer, in the words you approved.
Can pet groomers use it while their hands are busy?
That is where it helps most. While a pet groomer has a dog in the tub or on the table, the AI answers every call and message, books the groom with the groomer who takes that size or coat, and rings the owner the day before to confirm. You decide which calls ring through to you, and the rest waits in one list.
Does it take dog boarding reservations?
Yes. Every run, suite and cattery condo can have its own calendar, so a dog boarding stay is only booked where a space is free. For a long stay or a holiday week the AI holds the run and prepares a quote from your own price list that waits for your yes. It takes no card payments; deposits stay with your desk.
Can it ask for vaccination records before a stay or a groom?
Yes, as a rule you write. An always-say rule tells every boarding and grooming customer which vaccines you require and where to send the certificate. When an owner e-mails it, the file cabinet reads the document and files it on that owner's record, ready for your staff to check at drop-off.
Can we keep the phone number owners already have?
Yes. Keep the number on your sign, your reminder cards and your website, and forward it the way you would to any answering service. There is no porting and nothing to install, and the number stays yours whatever you decide later.
Which languages does it speak with pet owners?
Each owner's own. The phone answers every caller in the language they speak, the website chat works in 40 languages by text or by voice, and a call can go to the colleague who speaks it. Your services, hours, vaccination rules and emergency words stay the same in every language.
Does it replace our practice management software?
No. It works at the front desk: answering, booking into its own calendars, reminder calls, messages and a CRM that fills itself from every channel. Your practice software and your medical records stay where they are, and your team keeps using them for everything clinical.
What does it do for the calls our receptionists still take?
When one of your people takes the call, the AI writes the transcript and can show an on-screen answer from your own policies while they talk, so a new receptionist gives the right boarding rules, grooming prices and opening hours. The internal assistant answers the team's questions from your documents, with the source shown.
How much does a veterinary answering service cost?
Zanus AI is priced per company, never per seat, so every doctor, technician, groomer and kennel attendant works under one subscription. You choose the modules you need, from the phone alone to the whole front office; the plans are on the pricing page.
What is the difference between the 7-day free trial and the demo?
The free trial builds a sandbox of your own clinic, salon or kennel from your website and runs for 7 days with no card: a phone line that answers as you, your website with Lisa on it and a dashboard. The demo shows the AI front office ready-made and arrives in your inbox in about 2 minutes, with nothing to set up.
