What is an AI chatbot for medspa websites?
It is the chat on your med spa's website, run by an AI that answers from your own pages and the details you approved. Visitors type or simply talk, in 40 languages, to ask how a treatment or a consultation works, what to bring and when you have time, and the chat books the appointment into the right provider's calendar. You can add a talking avatar, and the same AI also answers your phone, e-mail and web forms.
Is it also an AI answering service for my medspa's phone line?
Yes. Calls to your own number are answered at once, day and night, in the caller's language. The AI explains your treatments from your approved words, books the free times, takes messages with the callback number read back, and transfers to your coordinator or provider when your rules say so, telling them who is calling and why. You keep your number; it is simply forwarded.
Will the chatbot give medical advice or say a treatment is right for someone?
No. It answers only from what you approved: your treatments, how a visit runs and your policies. It does not say whether an injectable, a laser treatment, a peel or acupuncture suits someone, and it promises no result. Questions about medications, a pregnancy, a skin condition or a past reaction go to your provider with the client's callback number.
Can clients book a specific provider, therapist or treatment room?
Yes. Each injector, massage therapist, acupuncturist, treatment room or laser room has its own calendar. The AI offers only the free times of the one the client asked for, by chat, phone or form, and sends a confirmation with a reminder before the appointment. A consultation and the treatment that follows it can sit with different providers.
How does it help with no-shows and late cancellations?
AI Auto-Call phones tomorrow's clients to remind them and takes their answer. A yes confirms the appointment, a no frees the slot for someone else, and a request to move it is written down for your front desk. Your cancellation policy can be read to every client in your own words as an always-say rule.
I am a massage therapist working alone. Is it made for me?
Yes. A solo massage therapist is exactly who loses a caller while working on a client. You set it up in 2 minutes, it answers the phone, the chat and the forms while your hands are busy, and when you add a second therapist or a room, they get their own calendar under the same subscription.
Does it suit an acupuncturist's practice?
Yes. An acupuncturist with one room or several uses it the same way: first-visit questions answered from your notes, appointments booked in each practitioner's or room's calendar, intake forms filed on the client's record, and every health question passed to you. It speaks the caller's language, which helps a practice whose clients prefer Mandarin, Korean or Spanish.
How much does an AI receptionist for a med spa cost?
Zanus AI is priced per company, never per seat, so every provider, therapist and front desk person works under one subscription. You pick the modules your spa needs, from the website chat and the phone to gift cards and reminder calls, and the plans are listed on the pricing page.
Can I keep my spa's phone number?
Yes. Clients keep calling the number they already have saved and the one printed on your cards. You forward it the way you would forward it to an answering service: no porting, no new hardware and nothing to install on your computer or phone.
Can it sell gift cards and treatment packages?
Yes. Gift cards are offered on your website, in the chat and on the phone; the AI sends the payment link and the money goes into your own account. For a laser package, a bridal party or a corporate spa day, it builds a quote from your own price list that waits for your yes before it is sent.
What happens with intake and consent forms?
Forms sent through your website are answered in seconds and land on the client's record. The AI File Cabinet reads and files every document, such as an intake form, a consent form or a signed waiver, so each client's history sits in one place. You decide which people on your team see which department.
Can my front desk team ask it about our own policies?
Yes. A new coordinator who is asked about your deposit rule, your late arrival policy or what a first facial includes asks the team assistant, which answers only from your own documents and shows the source. Your lead therapist can record a training course simply by talking, and new hires finish it in their first week.
How is my clients' information looked after?
You set the rules. Call recording stays off unless you switch it on, transcripts go only to the department concerned, and each person on your team sees only the departments you give them. Whether your set-up fits the privacy rules that apply to a medical spa or an acupuncture practice in your state is for you and your advisors to decide.
What is the difference between the 7-day free trial and the demo?
The free trial builds a private sandbox of your own spa or studio from your website, for 7 days and with no card. The demo shows the AI front office ready-made: there is nothing to set up, and it reaches your e-mail in about 2 minutes.
