What does AI phone answering for venues do for a ticket office?
It answers every call, chat, e-mail and form that reaches your ticket office or box office, so no buyer is left waiting. Zanus AI gives start times, price levels, seating and entry rules from the information you approved, sends buyers to your own checkout or window, puts group sales and subscriptions through with who is calling and why, and takes messages with the callback number read back.
Can the AI sell tickets or take card payments?
No. Payments and tickets stay with your ticketing system: the AI never takes a card number and never issues a ticket. Its job is to clear the question that stops a buyer, at any hour and in the middle of a busy on-sale, and then send that buyer to your online checkout or to the window to finish the order.
Does it replace our ticketing system?
No, the two work side by side. Zanus AI is not ticket booking software: seat maps, orders, scanning and the refunds themselves stay where they are today. The AI handles the conversations around each sale: it answers, quotes groups, logs requests and points buyers to the checkout link you give it, so nothing changes in the way you sell.
Can it give out ticket prices and entry rules?
Yes, the ones you approved. You give Lisa your price levels, fees, age limits, bag policy, re-entry rules and door times, and the AI answers from them on the phone, in the chat and by e-mail. A price it was not given, a discount or a comp request goes to a member of your staff.
How are group and school orders handled?
A group leader who calls, chats or fills in your group form gets a reply at once. The AI notes the date, the head count and the seating wanted, holds seats where your rules allow, and prepares a quote from your group price list that waits for your yes before it goes out. Read more about AI quoting for venues.
What happens with refunds, exchanges and postponed events?
Each one becomes a tracked request in the buyer's own words, with the order number and the callback number, next to the policy you published. Your box office manager decides. When an event moves or is cancelled, you add the notice once as an always-say rule, and every caller, chat and e-mail hears the same approved words.
Can one AI answer for every venue we sell tickets for?
Yes. You name each venue with its address, parking, entry rules and accessible seating, and the AI answers for the right one on every call. A city ticket office selling for a theater, a stadium and a museum keeps one front office, while the requests for each venue land with the person you named for it.
Will our window staff be replaced?
That is not the aim. The AI takes the repeat questions about door times, parking and bag rules, the overflow on on-sale mornings and the calls after closing, so your clerks can serve the buyers standing in front of them. When a clerk does take a call, the right answer appears on screen while they talk. Each desk chooses AI only, AI first or a person first.
Can we keep our box office phone number?
Yes. Buyers keep the number they already have on their order e-mails and your posters. Call forwarding sends its calls to the AI, with no porting and no hardware, and you can stop the forwarding whenever you decide.
Which languages does it speak with buyers?
The buyer's own. Each caller is answered in their language, the website chat works in 40 languages by text or voice, and a call can go to the clerk who speaks it. Visitors from abroad asking about tonight's show get the same approved answers as your regulars.
How much does AI phone answering cost for a box office?
Zanus AI is priced per company, never per seat, so the window, group sales, subscriptions and customer service all work under one subscription. Pick the modules your office needs; the plans are on the pricing page.
What is the difference between the 7-day free trial and the demo?
The trial is about your own office: Lisa builds a private sandbox from your website, with a test line, the chat on your pages and a dashboard, for 7 days and with no card. The demo needs nothing from you; a ready-made AI front office at work in a box office reaches your inbox in about 2 minutes.
