For your IT service or computer repair company

Qualify Technical Requests Before Dispatching AI MSP answering service for IT service and computer repair companies

Our technicians get pulled into vague requests before we know what service the client actually needs.

Zanus AI is the MSP answering service that picks up every call, chat, e-mail and web form for IT services firms and computer repair shops, asks your intake questions, and writes the answers into a ticket: who is affected, which device, the exact error, what was already tried and how many people are stuck. Then it routes or books the work by your rules, so a technician starts with facts instead of a vague request.

Calls, chats, e-mails and forms answered day and night on your own support number, in each caller's language
Your triage questions asked every time: client, user, device, error message, what was tried, how many are down
A complete ticket, the on-call engineer reached when your rules say urgent, and onsite visits or bench drop-offs booked

TRY FREE 7 DAYS JUST A DEMO

Try free 7 days: A free 7-day trial, set up in about 2 minutes, no credit card required. Per company, never per seat; have your IT service company's website and an e-mail on the same domain ready.Just a demo: Nothing to set up: tell us where to send it and the AI demo reaches your inbox in about 2 minutes.

Computer repair technician at the shop counter listening as a customer explains what her laptop did before it stopped

Answered by AI · 24/7

Your complete next-gen AI solution for your IT service or computer repair company

Below, every module works a shift at an MSP, an IT services firm, a computer repair shop or a software company. Tap a pill to jump to it, then run them all free for 7 days or get the AI demo.

Winner CES 2026 · ISE 2026 · TMCnet Enterprise AI Product of the Year 202624/7 on your own number40 languagesSet up in 2 minutes

Every module, at work in IT support

An MSP answering service with the whole front office behind it

Picking up the phone is the smallest part of IT support. The AI that answers your support line also takes the website chat, sorts the help desk inbox and replies to web forms, asking the triage questions your service desk lead would ask before anyone is pulled off a project. It opens the ticket, transfers what your rules call urgent, books onsite visits and bench drop-offs into the right technician's calendar. Hardware and project quotes leave from your own price list once you say yes, warranty and RMA requests are checked against your terms, and every conversation lands on the client's record. For your engineers, a team assistant answers from your runbooks and client documentation, with the source shown. Each module below has its own screen: open its page, start the 7-day trial or get the AI demo.

Answers & books: the support line, the inbox and an AI chatbot for SaaS users

Phone, chat, e-mail and forms answered at once, triage questions asked, and onsite visits or bench drop-offs booked with the technician who fits.

AI Phone

Every client call to your MSP answered from the first ring

AI Phone is the MSP answering service on the support number your managed IT clients already dial: it picks up from the first ring, day and night, in the caller's language, and the number stays yours, simply forwarded. It answers from what you approved, books an onsite visit during the call and puts a server-down call through to the right engineer, saying who is calling and why. When nobody can take it, the message is filed with the callback number read back.

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All modules

MSP answering service for managed IT services: every support number and its calls in one table, real Zanus AI screen — Real Zanus AI screen (demo data): AI Phone, your numbers one table, seen closer.

AI Booking

Onsite visits and bench drop-offs booked in free slots

AI Booking places onsite visits and bench drop-offs in the free slots of the right technician, at each of your locations, whether the request arrives by phone, in the website chat, from a form or on your own booking page. A client who needs to push next week's network check gets it moved and confirmed in the same conversation. Every customer is verified before the booking enters the book, and a reminder goes out before the day, so the laptop actually reaches your computer repair bench.

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All modules

MSP answering service bookings: computer repair drop-offs and onsite visits set up by location, real Zanus AI screen — Real Zanus AI screen (demo data): AI Booking, Services and locations, seen closer.

AI Webchat

Software company users helped on your help pages at any hour

AI Webchat sits on your website and help pages and answers by text or voice in 40 languages, using only your pages and the documents you approved. A software company's user asking where the single sign-on setting lives gets the documented answer; a computer repair customer asking whether you replace cracked screens gets your own words and a drop-off booked in the same conversation. When the visitor asks for a person, or the AI is not sure, someone from your team is offered.

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All modules

AI chatbot for SaaS and computer repair websites: a visitor's question answered live in the chat, real Zanus AI screen — Real Zanus AI screen (demo data): AI Webchat, website chat live now, seen closer.

AI E-mail

The help desk inbox sorted before your engineers log in

AI E-mail reads every message that lands in your managed IT services inbox and sorts it by department: support, billing, projects, sales. For each one it drafts the reply from the information you approved, in the client's own language. You choose which kinds go out on their own, such as the confirmation that a new-user request was received, while a contract question or an upset escalation waits for a person with the draft already written.

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All modules

MSP answering service e-mail desk for managed IT: reply drafts signed per department, real Zanus AI screen — Real Zanus AI screen (demo data): AI E-mail, mail settings signatures, seen closer.

AI Web Forms

Project request forms answered the second a client sends them

AI Web Forms replies to every request form on your site the moment it is sent, in the customer's language. You add up to five questions of your own, like how many workstations, which operating system and the deadline, and the form can collect a screenshot of the error or book a slot for a site survey. It reads your screening rules, so a home user with a broken laptop and a firm shopping for managed IT each get the right reply, and the contact record is created either way.

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All modules

Computer repair and IT project web form submission, answered by AI the moment it was sent, real Zanus AI screen — Real Zanus AI screen (demo data): AI Web Forms, web form submission open, seen closer.

AI Avatar

A talking face that greets visitors to your IT services site

AI Avatar gives the chat on your IT services website a face whose lips follow her voice. She greets each visitor by voice or text in the visitor's language, explains your managed plans, your repair bench and your project work from the pages you approved, and hands the conversation to the right person when a prospect wants to talk scope. She never pretends to be one of your engineers or office staff.

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All modules

Real Zanus AI screen (demo data): AI Avatar, Widget & greeting, the status strip and the install line, seen closer.

Sells: hardware quotes, project proposals and plan renewals

Quotes from your own price list that wait for your yes, proposals for new projects, renewal mailings to the right clients, and follow-ups that stop when they reply.

AI CRM

Every managed client and its people on one record

AI CRM fills itself from the calls, chats, e-mails and forms your front office handles, so nobody at your managed IT company types up a client conversation again. The whole exchange sits on one record with its source, language and time zone, and the people of one client company are grouped: the office manager, the owner who signs, the user who calls about the printer every week. When a request hints at a new firewall or an office move, a deal opens on that first sales signal.

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All modules

Managed IT services CRM: each deal from support calls and chats as a row with its stage and odds, real Zanus AI screen — Real Zanus AI screen (demo data): AI CRM, The TO DO OPERATORS desk, one row per contact to call, seen closer.

AI Quoting

Hardware and repair quotes priced from your own list

AI Quoting prices what callers, chat visitors and e-mails ask for straight from your own price list: a replacement SSD, a screen swap at the computer repair bench, ten new docking stations and the labor to install them. Purchase orders from managed clients are read the same way. Every quote waits for your yes before it leaves, the customer accepts on their own quote page, and payment is taken your way, since the AI never handles a card itself.

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All modules

Computer repair and IT hardware quotes built from your own price list, the closed quotes tab, real Zanus AI screen — Real Zanus AI screen (demo data): AI Quoting, closed, seen closer.

AI Proposal Studio

Managed IT proposals written from your own rate card

AI Proposal Studio reads a prospect's request and every attached document page by page, whether it is an office relocation, a new network or a full managed services onboarding. It asks three questions at most, then writes from your knowledge, prices each line from your own rate card and prints on your letterhead. A manager approves it, a person on your team sends it, and from then on the proposal is tracked.

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All modules

Managed IT services proposal blocks, templates and pictures that each project proposal is built from, real Zanus AI screen — Real Zanus AI screen (demo data): AI Proposal Studio, Settings, General: who writes, who approves, the length, the prices and the terms, the doors, the mails, seen closer.

AI Inventory

Parts and loaner laptops answered from your stock list

AI Inventory holds the list of what your computer repair shop sells, rents or services, each item with its pictures, price and quantity. When a caller or a chat visitor asks whether you have a charger for their model or a refurbished laptop in stock, the AI says so, gives the price as written on its card, e-mails the item's page and holds it for the hours you set. A loaner laptop or a projector can be booked as a rental.

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All modules

Computer repair parts inventory: every field renamed in your words and what the AI says about it, real Zanus AI screen — Real Zanus AI screen (demo data): AI Inventory, Fields & labels, your name for every field and what the AI says, seen closer.

AI Gift Cards

Repair and tune-up gift cards sold on every channel

AI Gift Cards sells cards for your computer repair shop on your own gift page, on the phone, in the chat and at the counter, for an amount or a named service such as a laptop tune-up or moving files to a new PC. A purchased card never expires and carries no fee. Print QR cards for the counter, redeem them on a call or at the desk on any phone, and let a company order ten or more as one quote for its staff.

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All modules

Computer repair gift card settings: amounts, designs, delivery, channels and redeeming in order, real Zanus AI screen — Real Zanus AI screen (demo data): AI Gift Cards, a company's order of many cards, seen closer.

AI Follow-up

Open IT project quotes followed up until the client replies

AI Follow-up writes to the inquiries and quotes your team left open: the architecture firm that asked about a server refresh, the clinic that never answered the backup proposal. Each e-mail is written fresh from what that client actually said, not pulled from a canned sequence. The moment they reply, the follow-up stops and the answer reaches your staff, so the account manager picks up a live conversation instead of a cold one.

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All modules

Managed IT services follow-up plan: the steps, days and guide of each funnel for open quotes, real Zanus AI screen — Real Zanus AI screen (demo data): AI Follow-up, TO DO OPERATORS, the people a person must call now, seen closer.

AI Marketing

Campaigns to past repair customers and managed clients

AI Marketing sends e-mail campaigns to the group of contacts you filter: last year's computer repair customers due for a cleanup, or the managed clients still running hardware near the end of its support life. Each mail is written from your approved knowledge in the customer's own language, and only contacts whose consent allows it receive one. Replies are answered or passed to a person, so a client who writes back about a replacement reaches your team.

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All modules

Computer repair and managed IT e-mail campaign presets with the AI's direction for each mailing, real Zanus AI screen — Real Zanus AI screen (demo data): AI Marketing, marketing follow up funnels presets ai direction scripts, seen closer.

AI Auto-Call

Onsite visit confirmations called from your own number

AI Auto-Call rings your clients from your own number to confirm tomorrow's onsite visits and to remind computer repair customers of their drop-off slot, in each customer's language, with many calls running at once. It hears yes, no or another day: a yes confirms the visit, a no frees the technician's slot for someone else, and a request for another day goes to your staff. Every answer is logged.

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All modules

Computer repair and onsite IT visit confirmation calls: what is running today and who needs you, real Zanus AI screen — Real Zanus AI screen (demo data): AI Auto-Call, Today, what is running and who needs you, seen closer.

AI Demo

A personal walkthrough of your managed IT plans for each prospect

AI Demo builds a personal presentation for each prospect from your pages, pictures and videos: how your managed IT services onboard a new office, what your help desk covers, how a migration project runs. Lisa presents it live on a personal link in the prospect's language, and you release each one before it goes out. The prospect can interrupt with a question at any moment; whatever she cannot answer lands in your gap log for you to fill.

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All modules

Managed IT services sales presentation: each prospect's personal AI demo shelved as a book, real Zanus AI screen — Real Zanus AI screen (demo data): AI Demo, active links the book is out, seen closer.

AI Live Meetings

Remote support sessions in a room with your name on it

AI Live Meetings opens a room with your company's name on it. The client joins from a link in the browser with nothing to install, which matters when the trouble is a computer that will not let them install anything. Your documents, pictures and videos are one click away, STAND BY hides your screen while you open a private file, and screen sharing lets your technician help during a support call. Lisa's notes wait for your confirmation.

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All modules

Computer repair and IT remote support sessions: the list of completed live meetings, real Zanus AI screen — Real Zanus AI screen (demo data): AI Live Meetings, live demos demo templates, seen closer.

AI Online Meetings

Project kickoffs and quarterly reviews with no install for the guest

AI Online Meetings runs your project kickoffs, quarterly business reviews with managed clients and new-office scoping calls in the guest's browser, with no install and no account. Guests wait in your branded waiting room until you admit them, and templates set up each kind of meeting the same way every time. Afterward, Lisa writes the summary, the decisions and the next steps, ready for your yes before anything is kept.

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All modules

Real Zanus AI screen (demo data): AI Online Meetings, Online meetings settings, the room, who may do what and the usage, seen closer.

AI Partner Portal

Resellers and referral partners of your IT services, approved

AI Partner Portal lets the companies that resell or refer your managed IT services, a web design agency, an office furniture installer, a local software consultant, apply on one link or by your invitation. The AI researches each applicant on the web for your review. You approve with the scopes you choose and a status that ends on its date, set wholesale tiers, and the Approved tab counts each partner's demos and sales.

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All modules

Managed IT services reseller portal: every approved partner with its scopes, demos and sales, real Zanus AI screen — Real Zanus AI screen (demo data): AI Partner Portal, Pending approval, the applications waiting for your review, seen closer.

Supports: help desk tickets, RMA requests and call transcripts

Every request becomes a tracked ticket, warranty and return requests are checked against your rules, and the calls your engineers take are transcribed.

AI Tickets

Help desk tickets that arrive with the device and the error

AI Tickets turns every call, chat, e-mail and form into a tracked request with the whole conversation attached and the managed client identified, so the engineer sees which user, which machine and what the error said. That makes it the MSP answering service and the help desk in one: the AI answers what your knowledge covers, like mapping a shared drive the way you documented it, and the rest waits for the person you name.

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All modules

MSP answering service tickets for managed IT: pending requests from every channel, sorted, real Zanus AI screen — Real Zanus AI screen (demo data): AI Tickets, Tickets · the page as it opens, the Pending tab, seen closer.

AI Returns & Warranty

Warranty repairs and hardware returns checked against your terms

AI Returns & Warranty starts with troubleshooting: a computer repair customer reporting a dead docking station or a laptop that will not charge is first walked through the steps you wrote. If that does not solve it, the AI finds the purchase in your records, works out the warranty, checks the request against the return rules you wrote in plain words and asks for whatever is missing, such as the serial number. Every return waits for your yes, and every e-mail is written for you.

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All modules

Computer repair returns and warranty rules per product type: window, warranty and proof needed, real Zanus AI screen — Real Zanus AI screen (demo data): AI Returns & Warranty, RMAs · the RMA settings on What we accept, per product type, seen closer.

AI Calls Transcripts

Every call your engineers take, written on the client's record

AI Calls Transcripts writes down the calls your people take on the computer, in the phone app and on every transferred leg, with a summary placed on the client's record next to what the AI said before the handoff. When a managed client calls back about the same outage, whoever answers sees the whole story in writing instead of asking the user to start over. Recording stays off until you switch it on.

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All modules

Managed IT services call transcripts: the calls pending your review, each with its summary, real Zanus AI screen — Real Zanus AI screen (demo data): AI Calls Transcripts, auto retraining pending for me, seen closer.

AI Calls Teleprompter

The documented fix on screen while the client describes the fault

AI Calls Teleprompter listens while the client explains the problem and puts the answer from your knowledge on your technician's screen, with its source: that client's VPN steps, the printer model you support for them, the backup schedule in their contract. It never speaks on the call. Your person stays the voice your managed clients know, just with the right document already open.

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All modules

Managed IT help desk teleprompter: answers from your knowledge shown to the technician during a call, real Zanus AI screen — Real Zanus AI screen (demo data): AI Calls Teleprompter, ai assistant takes the mail desk, seen closer.

Helps your team: runbooks, client documentation and training

An assistant that answers from your own runbooks with the source shown, courses written by talking, and every network diagram and contract filed in its place.

AI Team Assistant

Runbook answers for your engineers, with the page cited

AI Team Assistant answers the engineers and office staff of your managed IT company from your own runbooks, client documentation and the records each person is allowed to open, never from the internet. Ask which switch sits in a client's second-floor closet or how that firm's backups are scheduled, and the answer cites its document and page. When nothing is written down, it says so and logs the gap, so your senior engineer knows what to document next.

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All modules

Managed IT team assistant: who receives the morning briefing by mail or spoken by Lisa, real Zanus AI screen — Real Zanus AI screen (demo data): AI Team Assistant, Who receives the morning briefing, seen closer.

AI Chat for your team

Vendor research for your engineers with every source shown

AI Chat for your team searches the web the way your managed IT engineers ask, reads the pages and shows where every fact came from, checked before anyone acts on it. Use it to compare two backup approaches for a client, look up the end-of-life date of a firewall model, or read a new security advisory in plain words. It never reads your records, so the search stays on public pages.

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All modules

Managed IT team web research chat: each person's private chat link and access on one list, real Zanus AI screen — Real Zanus AI screen (demo data): AI Chat for your team, Personal chat links, every access on one list, seen closer.

AI Knowledge

One tree of IT services knowledge behind every answer

AI Knowledge gathers your website, service catalog, computer repair policies, after-hours rules and client-facing documents into one tree that your MSP answering service, the chat, the e-mail and the forms all answer from. When a question comes up that it cannot answer, such as an unusual licensing request, it leaves it for your staff instead of guessing. Your rules are tested every night, and nothing goes live before a person on your team approves it.

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All modules

Computer repair knowledge base: payments and orders read from your orders and quotes, real Zanus AI screen — Real Zanus AI screen (demo data): AI Knowledge, pages and articles add a page, seen closer.

AI Team Training

New technicians trained on your help desk procedures by voice

AI Team Training lets the engineer who knows the job explain it once, by talking or typing: how you onboard a new managed client, how the bench logs a computer repair, how a password-reset caller is verified. Lisa then teaches it to every new hire by voice and on screen on a personal link. The new technician can ask a question at any moment, then answers a spoken test, and you see who finished.

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All modules

Computer repair and managed IT staff training written like a book, a chapter open with its media, real Zanus AI screen — Real Zanus AI screen (demo data): AI Team Training, The book editor, a section open with its media beside it, seen closer.

AI File Cabinet

Client contracts, network diagrams and invoices filed by drawer

AI File Cabinet gives your managed IT company one archive shaped like a real cabinet: drawers by kind, a file per client, supplier or contract, and folders inside for network diagrams, licenses and service agreements. Each document is read as it arrives and found again at the right page when someone needs it. Rights and retention are set per drawer, and every time a file is opened, the opening is audited.

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All modules

Managed IT document archive settings: reading tiers per drawer, folders and folder templates, real Zanus AI screen — Real Zanus AI screen (demo data): AI File Cabinet, File Cabinet settings: the reading tiers by kind and by drawer, the budget, the folders and the templates, seen closer.

AI Time Machine

A managed client's whole history laid out on one timeline

AI Time Machine builds a timeline from your own records: a managed client's history since onboarding, the story of a server migration project, or the chronology of a dispute over a repair. Every visit, letter, note and document sits at its date, so before a renewal meeting you see what happened and when. It informs; a person on your team decides.

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All modules

Managed IT client history: calls, mail, documents and visits as dated markers on one timeline, real Zanus AI screen — Real Zanus AI screen (demo data): AI Time Machine, The AI Time Machine, the company's history on one timeline, seen closer.

A day at the front desk

A day of support requests, from the first outage call to the last chat

Support requests arrive from every side, and most of them start vague. One AI meets each one, asks what your engineers need to know, and hands your team only what is ready for a person.