What does an AI chatbot for self storage do?
It answers the people who visit your facility's website, by text or by voice and in their own language: which sizes you have, whether a unit is climate-controlled or drive-up, your access hours, what fits a one-bedroom move. Zanus AI answers from your own pages and unit list, holds the unit, books the move-in visit and sends your rental paperwork link. The same AI answers your phone, e-mail and web forms, and hands the rest to your manager.
Is Zanus AI a self storage call center?
No. There is no room of agents reading one script for many facilities. It works as a self storage answering service with no call center behind it: the AI itself answers your calls, website chats, e-mails and forms from your own unit list and rules, and every conversation lands on one record. When a caller needs a person, the call goes to your staff with who is calling and why.
Can the AI tell callers which units are available?
Yes, from the unit list you give it in the AI Inventory module: sizes, climate control, drive-up access, vehicle and boat spaces. It describes each size from your own size guide, so a caller understands what fits a studio apartment or a garage full of tools, and it offers only what your list shows as free.
How does a rental hold work?
When a caller chooses a unit, the AI places a hold on it in your inventory with their name and contact details, so the same unit is not offered to the next caller. Your manager sees every hold on one list and confirms it at move-in or releases it. No deposit and no card number are taken to hold a unit.
Does it take payments or sign rental agreements?
No. The AI takes no card payments and makes no lease decisions. It sends the rental paperwork link your facility already uses, so the renter can fill it in before the visit, and signing, payment and approval stay in your own process with your own staff.
Can it book move-in visits and portable container deliveries?
Yes. Visits go into your manager's calendar, and drop-offs or pickups of portable containers go into the calendar of the driver or truck you name, by phone, chat or form. A confirmation goes out at once, and AI Auto-Call places a reminder call the day before: yes confirms, no frees the time.
What happens when a tenant is locked out or the gate code fails?
The AI never reads out gate codes and opens nothing. It takes the tenant's name and unit number, reads back the callback number, opens a tracked request and transfers the call to the person on duty, saying who is calling and why. After hours, the caller hears the instruction you wrote, in your words.
Will it replace our facility manager?
No. Many storage unit businesses run with one or two people, and nobody can stand at the counter, answer the phone and walk the rows at the same time. The AI takes the repeat questions, the overflow and the after-hours calls, so your manager spends the day with the renters in front of them. Each department chooses AI only, AI first or a person first.
Does it replace our self storage management software?
No. Your management software keeps the rent roll, the billing, the gate access and the lien steps. Zanus AI is the front office in front of it: it answers, holds units, books visits, follows up and keeps the record of every conversation, without changing the system you run today.
Does it work for vehicle, RV and boat storage and for portable storage?
Yes. You describe each kind of space to Lisa, from climate-controlled units to covered and open parking for boats and RVs and portable containers, with the rules that go with them, such as lengths, access hours or delivery areas. The AI answers every caller from those facts and books the right visit or delivery.
Can we keep the number on our sign and our listings?
Yes. Keep the number renters already know from your sign, your website and your map listings, and forward it to the AI the way you would to a call center. There is no porting and nothing to install, and you can switch the forwarding off at any moment.
How is the AI chatbot for self storage priced?
Zanus AI is priced per company, never per seat, so one subscription covers your manager, your relief managers and your office staff. You pick the modules your facility needs, from the website chat and the phone to unit holds, follow-ups and help desk tickets, and the plans are on the pricing page.
What is the difference between the 7-day free trial and the demo?
The free trial builds a sandbox from your own facility's website and runs for 7 days, with no card. The demo shows the AI front office ready-made, with nothing to set up, and reaches your inbox in about 2 minutes. Start with the demo for a quick look, or with the trial to hear it answer as your facility.
