Turn Service Requests Into Scheduled Support Appointments AI nonprofit answering service for non-profit organizations, community centers and social services organizations

It is the service that picks up when people call a non-profit organization for help and the team is busy or the office is closed. Zanus AI does that job with one AI on your own number, not a room of operators, and goes further: it answers the website chat, the inbox and your request forms too, books the intake appointment with the right caseworker or program, and keeps every conversation on one record.

Yes. Each caseworker, program, site or room has its own calendar, and the AI books into the one that fits what the caller needs, by phone, chat or form. The person gets a confirmation and a reminder, and AI Auto-Call can phone the day before: a yes keeps the time, a no frees it for someone else.

Yes. Each class, program and room has its own calendar, so the AI can tell a parent which youth program still has spots, book a neighborhood group into the multipurpose room and send the confirmation. It answers from the schedule and house rules you approved, and a request it cannot fit goes to your front desk with the details written down.

No. It answers only from the information your organization approved, such as program hours, what to bring and the requirements you published. It does not counsel anyone, give legal or medical advice, or decide who is eligible. Those questions are written down and handed to the person your rules name.

You write the instruction once, in your own words. A caller who says someone is in danger hears it, for example to call emergency services or the crisis line you list, and the call is transferred to the person on duty when your rules ask for that. Nothing is booked, and your team sees the whole conversation on the record.

That is not the point. The AI takes the repeat questions, the Monday overflow and the after-hours calls, so your intake staff and volunteers have time for the people sitting in front of them. Each department chooses AI only, AI first or a person first, and you can change that setting any day.

Yes. The phone answers each caller in the language they speak, the website chat works in 40 languages by text or by voice, and a call can be transferred to the staff member who speaks that language whenever your rules say so.

Yes. The number your community knows stays yours. You forward it the way you would forward it to any answering service, with no porting and nothing to install, and you can stop forwarding it whenever you like.

No. Case notes, eligibility records and reports stay in the system your social services organization uses today. Zanus AI is the front office in front of it: it answers, books, sends reminders and keeps a front-office record of each conversation, so your caseworkers know who called, why, and what was said before they sit down with the person.

Your organization sets the rules. Call recording is off as shipped, each department sees only its own conversations and transcripts, and the messages you mark as sensitive wait for a named person. Whether your set-up meets your privacy obligations and your funders' requirements is for your organization and its advisors to decide.

Zanus AI is priced per company, never per seat, so every caseworker, coordinator and volunteer works under one subscription. You pick the modules your organization needs, with nothing to install and no long set-up project, and the plans are on the pricing page.

The free trial builds a sandbox of your own organization from your website and runs for 7 days, with no card: a phone line that answers as you, your website with Lisa on it and a dashboard. The demo is ready-made, needs nothing from you and arrives by e-mail in about 2 minutes.

In 2 minutes. Forward the line, tell Lisa your programs, sites, intake hours and the situations that go straight to a person, and the AI starts answering. Lisa reads your website for the rest, and every change is shown to you before it goes live.