Turn Security Requests Into Qualified Site Assessments AI security answering service for security companies, security guard services and alarm companies

It is the service that picks up the calls of a security business when the office cannot: new inquiries, client requests, the calls at night. Zanus AI does it with one AI on your own number and goes further: it answers your website chat, e-mail and web forms too, asks each new inquiry your qualifying questions, books the site assessment and writes everything into one client record.

Yes. Each department has its own rules, people and calendars. A request for officers at a warehouse goes to your guard sales team, a new alarm install goes to the installer's calendar, and a beeping keypad becomes a service ticket. The caller explains once, and when the AI transfers a call it tells your person who is calling and why.

You write the questions your estimator always asks: residential or commercial, the address, guards or systems, the hours of coverage, the start date and who makes the decision. The AI asks them in a natural conversation on the phone, in the chat or on the form, writes the answers on the client's record and books the site assessment into the right estimator's calendar.

No. It answers only from the information your company approved: your services, your areas, your hours and your process. It does not judge whether a site is safe, which system a building needs or how many officers to post. Those questions go to your assessor or account manager, as your rules say.

No. It is your alarm company answering service and front office, not a central station. Alarm signals and their dispatch stay with the monitoring you use today. What it takes on is everything around them: the business calls, the inquiries, the service requests and the after-hours messages, with emergency callers told in your own words to call 911.

Your company writes the instruction once. A caller who reports a break-in, a fire or someone hurt hears it at once, in your approved words, and your rules decide whether the call is also put through to the on-call supervisor. The AI never sends officers or responders by itself, and everything said is on the record for the morning.

No. The AI does not read out, set or change a passcode, does not cancel or pause an account and puts no system on test. It writes the request down in the client's own words, reads back the callback number, and the person you name verifies the client and makes the change.

The caller's own. The phone answers each person in their language, the website chat on your pages speaks 40 languages, and a call can be routed to the account manager or supervisor who speaks it. That helps with property managers, store owners and residents across your whole service area.

From your own price list, and only with your yes. The AI writes the quote from the answers of the inquiry, such as the posts and hours or the devices in a package, and it waits for a person to approve it. Proposals for larger sites are drafted the same way, and follow-ups stop the moment the client replies.

You set the rules. Call recording is off as shipped, each department receives only its own call transcripts, and staff see only the departments they are given. Codes, guard schedules and site details can be put on the never-say list, so the AI does not discuss them with anyone who calls.

Zanus AI is priced per company, never per seat, so your office, estimators, supervisors and technicians all work under one subscription. You pick the modules your company needs, from the phone and the booking to quotes and tickets, and the plans are listed on the pricing page.

The free trial builds a sandbox around your own company's website for 7 days, with no card: a phone line that answers as your business, Lisa on your site and a dashboard. The demo is ready-made, needs nothing set up and arrives by e-mail in about 2 minutes.