What is a real estate answering service?
It answers the calls of a real estate office when nobody can pick up, so a buyer, renter or seller is not lost to the next office on their list. Zanus AI does it with AI, not a room of operators: one AI on the office phone, the listing chat, the lead e-mails and the web forms. It answers from the listing records you approved, books the viewing into the right agent's calendar and keeps every conversation on one contact record.
Can the AI answer questions about a specific listing?
Yes, from what you entered. Each listing in AI Inventory carries its facts in your own labels: the list price, bedrooms, fees, parking, pet rules, availability and open-house hours, with up to forty pictures and a public page the AI can send while the buyer is still on the line. When a detail is not on the record, the AI says an agent will confirm it and takes the message.
How does it book showings with the right agent?
You tell Lisa which realtor covers each listing, area or desk. When a buyer asks for a viewing by phone, chat, e-mail or form, the AI offers only the open slots in that agent's own calendar, books the one the buyer picks and sends the confirmation. A reminder goes out before the showing, and a reminder call lets the buyer confirm it or free the slot.
Does it work for a property management company?
Yes. Renters ask the same things all day: is the unit free, are pets allowed, what does it take to apply. Tenants call about repairs, and owners ask for their manager. The AI answers each from your leasing rules, books the viewing, holds a unit for the hours you allow, opens a ticket for every repair request and puts owners through to the right manager. It takes no deposits or rent by itself.
Does the AI give opinions on price, offers or mortgages?
No. It gives no valuation, no advice on an offer and no legal, tax or financing guidance. It repeats the list price and the facts your agency approved, and every question about price, terms, contracts or loans goes to the agent your rules name, by transfer or as a message with the callback number read back.
What happens when a cooperating agent, lender or title office calls?
The AI asks who is calling and why, then transfers the call to the right person and tells them who is on the line before they pick up. If that agent is in a showing, it takes a message with the callback number read back and puts it in front of them. Routine questions, such as office hours or where to drop off documents, are answered on the spot.
Can we keep the number on our yard signs and business cards?
Yes. The number your clients already have stays yours. You forward it to the AI the way you would to any answering service, with no porting and nothing to install, and you can stop forwarding whenever you like. Buyers who call from a sign, a card or a listing page reach the same office they always did.
Which languages does it speak with buyers and renters?
The caller's own. The phone answers each caller in their language, the website chat works in 40 languages by text or by voice, and a call can be put through to the agent on your team who speaks it. That helps with relocating buyers, overseas investors and renters who are new to the area.
Will it replace our realtors or our property managers?
No. It takes the repeat questions, the after-hours inquiries and the calls that come in while everyone is out at showings or inspections, so your people spend their time with clients in person. Each desk chooses AI only, AI first or a person first, and while a realtor is on a call, an answer from your office rules can appear on their screen.
How does it follow up a lead who goes quiet?
Every inquiry lands on a contact record that fills itself from the call, the chat, the e-mail or the form. Follow-ups go out on the schedule you set and stop the moment the lead replies, so nobody is chased after answering. You can also send a new listing by e-mail to a filtered group, such as the buyers who asked about that neighborhood.
Does it replace our MLS or our transaction software?
No. Zanus AI is the front office around them: it answers, books, follows up and keeps the record of every conversation with buyers, renters and sellers. Your listings stay on the MLS and your transactions stay where you manage them today. You load the listing facts the AI may share into AI Inventory by hand, by voice with Lisa or from a spreadsheet file.
How much does a real estate answering service cost?
Zanus AI is priced per company, never per seat, so every realtor, assistant, leasing agent and property manager works under one subscription, whether you are a realtor working alone or an office of thirty agents. You pick the modules your office needs, and the plans are on the pricing page.
How fast can it start answering our calls?
In 2 minutes. Forward the office line, tell Lisa your agents, listings, showing rules and office hours, and the AI starts answering. Lisa shows each change before it is applied, and you can add your listing records, documents and office manual afterward, one at a time, as your office grows into it.
What is the difference between the 7-day free trial and the demo?
The free trial builds a private sandbox from your own office's website for 7 days, with no card: a phone line that answers as your office, Lisa on your website and a dashboard. The demo shows the AI front office ready-made, with nothing to set up, and arrives by e-mail in about 2 minutes.
