What does a property management answering service do?
It answers the calls residents, homeowners, families and vendors make when nobody at the office can pick up, and decides what happens next by your rules. Zanus AI answers on your own number day and night, logs each repair request as a ticket, books the visit, puts emergencies through to your on-call person, and does the same on your website chat, e-mail and web forms.
How does the AI tell an emergency from a routine repair?
By the list you write. Fire, gas smells, flooding, no heat in freezing weather or anything else you name follow your approved wording and go straight to your on-call person, who hears who is calling and why. Everything else becomes a ticket with its priority, after the AI asks your questions, such as whether water is still running or a pet is home.
Can it book repairs with our maintenance team and outside vendors?
Yes. Each technician and each vendor can have their own calendar, and the AI books the repair into a free slot your rules allow, with a confirmation to the resident and a reminder before the visit. The day before, AI Auto-Call can phone the resident: a yes confirms the visit, a no frees the slot for another job.
Can residents and homeowners send photos of the problem?
Yes. Your maintenance form can ask for a photo as a file to upload, with the apartment or the address, the problem and permission to enter. The photo stays on the ticket next to the resident's own words, so your technician or vendor sees the damage before the visit and your coordinator can judge how urgent it is.
Does it replace our property management or association software?
No. Rent, dues, leases, screening and accounting stay in the system you use today. Zanus AI is the front office in front of it: it answers residents, homeowners, families, owners and vendors, logs and books repairs, follows up, and keeps a record of every conversation with each apartment, home and resident.
Can it work as an apartment answering service for leasing too?
Yes. The phone and the website chat answer questions about vacancies, pets, parking and move-in dates from your listing pages and the rules you approved, then book the tour into your leasing agent's calendar. The prospect lands in the CRM, and follow-ups stop the moment they reply. Applications, screening and lease approvals stay with your team.
How does a homeowners association use it?
The association's phone, website and e-mail are answered by the same AI. Homeowners report a broken streetlight or a pool gate with a photo and get a ticket on the common area, rule questions are answered from the documents your board approved, amenity bookings go into the clubhouse calendar, and architectural requests are filed for the committee, which still decides.
Can an assisted living facility use it for families and tours?
Yes. Families calling or chatting about visiting hours, meals, activities or a tour are answered from your own pages, and tours are booked with your move-in coordinator. Repairs in a resident's apartment become tickets for maintenance. Anything about a resident's health, medication or care goes to the nurse or care staff on duty, in the words you approved.
Does the AI make lease, fine or care decisions?
No. It does not approve applicants, change a lease, decide on a deposit, issue or waive an HOA fine, rule on an architectural request or discuss a resident's care, and it gives no legal or medical advice. It answers from what you approved and writes everything else down in full for the manager you name.
Can we keep the numbers residents already have?
Yes. Keep every number printed on leases, lobby notices, association letters and your website, and forward it the way you would for any answering service. There is nothing to port and nothing to install, and the forwarding is set and removed with your own phone provider, so the number stays yours.
Which languages can residents and families use?
Their own. The phone answers each caller in the language they speak, the website chat works in 40 languages by text or by voice, and e-mail replies are written in the language the resident used. A call can also go to the colleague on your team who speaks that language.
Will our front desk and maintenance coordinators be replaced?
No, they get their day back. The AI takes the repeat questions, the overnight calls and the routine scheduling, so your coordinators, community managers and front desk can work on the repairs, the vendors and the residents in front of them. Each department chooses AI only, AI first or a person first, and you can change it at any time.
How is a property management answering service priced?
Zanus AI is priced per company, never per seat, so every coordinator, leasing agent, community manager and front desk shares one subscription, whether you run one apartment complex or several associations. You pick the modules your office needs, from the phone and the tickets to the CRM and the team assistant; the plans are on the pricing page.
What is the difference between the 7-day free trial and the demo?
The free trial builds a sandbox of your own company from its website for 7 days, with no card: a phone line that answers as your office, your site with Lisa on it and a dashboard. The demo shows the AI front office already set up and reaches your inbox in about 2 minutes, with nothing for you to configure.
