Call your own front desk at 4 PM on a Friday. Three rings and a hold? The AI answers in one ring, quotes the rate, books the room and texts the confirmation — while your agents check in the queue in front of them.

The mother of the bride calls about a September block: the AI qualifies dates and headcount, quotes from your real rates, books the site visit into your sales manager’s actual calendar.

Breakfast hours, parking, pool towels, pet policy, early check-in: answered instantly and identically every time, from YOUR approved house information.

The AI reads the banquet event order against the group contract and the function-space calendar: headcount mismatches, missing AV lines and double-booked rooms flagged before the client walks in.

Today’s VIPs, group blocks, special requests and room-move risks — compiled from your records into one brief the morning shift actually reads.

Every AI-drafted document — the group proposal, the incident summary, the response to the review — lands in Output awaiting a manager’s decision. Nothing guest-facing leaves without one.

Scanned contracts, PDF menus, photos of the function-space setups, the emailed rooming list — the ingestion pipeline turns what lands at the desk into queryable knowledge.

The same house guide that answers the website chat answers the new front-desk agent: change the breakfast hours once and every answer everywhere updates with it.

Housekeeping asks about turnover standards; sales asks about group rates: each gets answers scoped to their role, enforced server-side.

Arrivals brief, feedback review, BEO cross-check, group-pace report: work types molded to your operation, with default libraries and examples per type.

The AI’s workload is managed like the team’s: one-click views show what is urgent, late, today and tomorrow — nothing slips past the shift change.

Every work is a full session: reasoning streamed, sources cited, milestones tracked, linked to the group, the guest or the function it belongs to.

Turnover standards, minibar procedure, lost-and-found handling, the fire evacuation plan, the overbooking protocol: one library, current versions on top, superseded drafts outranked.

“What is the walk procedure when we oversell?” — answered in seconds with the document attached, to the night auditor standing alone at the desk.

Work types carry their default standards: the AI drafting the housekeeping-inspection summary reads from the current room-standards checklist — by construction.

New front-desk agents learn your check-in flow, upgrade rules, phone scripts and house knowledge through guided training — ready for the desk in days, not weeks.

“How do I post a minibar charge to a group folio?” — asked to the assistant, answered from the SOP, without pulling the supervisor away from a guest.

Private chats work on any device with a login — the how-to knowledge follows the staff member from the desk to the restaurant floor to the housekeeping office.

Reservation confirmed → the AI drafts the pre-arrival message — directions, check-in time, spa booking link — in the guest’s language, queued or sent by your rules.

New review lands → the AI drafts a response in your property’s voice — warm for the five stars, concrete and accountable for the two — filed for the GM’s approval before anything posts.

Checkout → thank-you note and review invitation drafted in the guest’s language; the anniversary couple gets flagged for next year’s outreach list.

Summer-family guests, spa regulars, corporate bookers gone quiet for a year: audiences built from your own guest categories and stay history — no list ever exported to a third-party tool.

The winter-package invitation reads naturally in German to the Munich family and in Portuguese to the São Paulo couple — your property’s voice, their language.

Opt-outs and communication preferences are enforced by the system, not by memory. Every send is on the record.

Reservations, guest profiles and folios mapped field by field, with a dry-run preview before anything writes — push, pull or two-way, your choice per object.

Salesforce and HubSpot connectors sync group leads and corporate accounts push, pull or two-way — the sales office and the front desk finally read from one brain.

A full API for whatever else the property runs: the spa booking system, the POS, the door-lock report — data in, results out, under scoped keys.

The server redacts what a role cannot see — housekeeping sees the room status and the checkout time, not the folio, the rate or the guest’s history.

A searchable log of every audited action: who opened which guest profile, who changed the rate, who exported the group list, and when.

Five-level workgroups map properties, departments and outlets; the on-premises option puts the whole system — guests, rates, contracts — inside your own building.

Ask the chat: “posso fazer late checkout amanhã?” — watch it answer in Portuguese, from real house rules, like your best concierge at midnight.

Ask: “how would you draft an arrivals brief?” — it walks the workflow it would run in your tenant, grounded, cited, sign-off included.

The full demo loads a hospitality tenant with sample records: group proposals, feedback reviews, pre-arrival flows — your property, working.