ZANUS AI FOR HOSPITALITY — FRONT OFFICE

The 11:40 PM guest asks in Portuguese. The AI answers in Portuguese.

A guest opens your website chat at 11:40 PM and asks for a late checkout — in Portuguese. By midnight the request is confirmed, logged and on the front-desk board for morning. The Zanus front office answers on your house knowledge, in your voices, 24/7, in up to 40 languages.

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Private tenant or your own server · unlimited staff users · every property in one system

Front office dashboard with guest conversations

Calls, chats, bookings and follow-ups — one dashboard your rooms-division manager can read.

What it does

The check-in-peak test

Call your own front desk at 4 PM on a Friday. Three rings and a hold? The AI answers in one ring, quotes the rate, books the room and texts the confirmation — while your agents check in the queue in front of them.

The wedding inquiry, qualified

The mother of the bride calls about a September block: the AI qualifies dates and headcount, quotes from your real rates, books the site visit into your sales manager’s actual calendar.

The repeated fifty questions

Breakfast hours, parking, pool towels, pet policy, early check-in: answered instantly and identically every time, from YOUR approved house information.

From first ring to booked room, hands-free

A caller wants two nights over the marathon weekend; the AI answers, checks real availability, quotes the rate with a payable link, books into the calendar and sends the confirmation — no hold music, no callback list, no lost booking.

Real calendar sync — no double-sold rooms
Rates quoted from your real pricing with payable links
Pre-arrival questions answered from the house guide
Complaints and VIP matters escalated to your duty manager, never improvised

Website chat answering guests in their language

The chat that speaks every guest’s language

Website chat grounded in your approved knowledge: room types, spa menu, restaurant hours, transfer options. It answers like your best concierge on their best day — in the guest’s own language, with every conversation logged.

Grounded chat on your site, 40 languages
Web inquiries worked in minutes, not voicemail days
Every conversation logged with a transcript
See the full Front Office tour →

Hotel tech is sold per room, per module and per channel — and the front desk still juggles a ringing phone at check-in peak while the midnight caller books the competitor across the street. Zanus AI: the guest-facing front office AND the property back office, unlimited staff users, every answer from YOUR house knowledge — hosted in your private tenant or on your own hardware.

Questions, answered

Do we keep our phone numbers?

Yes. Your numbers stay; calls route to the AI first, desk first, or any mix per line and per hour — reservations to the AI at night, the desk by day, for example.

What about complaints?

Complaint language routes by YOUR rules — straight to the duty manager, logged with a transcript. The AI never argues with a guest.

Which languages?

Up to 40 — the AI answers each guest in the guest’s language, with your property’s approved information.

The 11:40 PM guest asks in Portuguese. The AI answers in Portuguese.

What it does

From first ring to booked room, hands-free

The chat that speaks every guest’s language

Questions, answered

See it working on YOUR property — the demo IS the product.