What is a hotel answering service, and does it fit serviced apartments?
A hotel answering service picks up the calls a front desk cannot take. Zanus AI does that for serviced apartments and extended stay properties, and more: it answers from your own rates and house rules, holds units, books viewings, files guest faults and covers the website chat, the e-mail and the forms with the same knowledge. Your team sees only what needs a person.
Can it handle inquiries for stays of several weeks or months?
Yes. It asks for the dates, the number of guests and what they need, checks the units you have marked as available, places a hold while the guest decides, and prepares a quote from your own long-stay rates. The quote waits for your yes before it goes out, and the follow-ups stop as soon as the guest replies.
Does it work for corporate housing and relocation requests?
It does. AI E-mail sends each request to the desk you chose for corporate accounts and drafts the reply, a proposal is built from your unit types and terms, and every contact lands in the CRM with the full conversation. You can also send an e-mail campaign to a filtered group, such as the relocation firms that booked with you last year.
What happens when a guest arrives after the office has closed?
The call is answered under your after-hours rules, the way a good extended stay answering service should. The guest hears the arrival instructions you approved for that building, a message is taken with the callback number read back, and anything your rules mark as urgent, such as a lockout or a leak, is put through to the person on call.
Can guests in residence report maintenance problems to it?
Yes, by phone, chat, e-mail or web form. Each report becomes a help desk ticket with the unit, the problem in the guest's own words and the best time to enter, and it goes to the person you named for maintenance. The guest is told the request is logged and is never promised a time you did not approve.
Does the AI take deposits or card payments?
No. The AI takes no card numbers and no payments of any kind. It explains how your property takes deposits and rent, in your own words, and passes billing questions to the person you name. Payments stay in the system you already use, handled by your people.
Will it give guests their door codes?
Only if your rules allow it. Many operators write a never-say rule so codes and key details are never spoken on the phone or written in the chat; those requests then go to the staff on duty, who check the caller before sharing anything. What the AI may share is your decision, written once.
Does it replace our property management system or booking engine?
No. Zanus AI is the front office in front of them: it answers, holds, books, quotes and follows up, and keeps its own record of every conversation in the CRM. Your reservations, contracts and accounts stay in the systems you use today, and your team keeps working in them.
Can we keep the phone number our guests already know?
Yes. You forward your existing line to the AI. No number is ported, nothing is installed, and you can switch the forwarding back whenever you like. Calls your rules send to a person are transferred with a short note on who is calling and why.
Which languages can it speak with international guests?
Each caller is answered in their own language, the website chat works in 40 languages by text or by voice, and a call can be passed to the colleague who speaks it. A talking avatar can greet visitors on your website if you want a face on the chat.
How much does a hotel answering service like this cost for an extended stay property?
Zanus AI is priced per company, never per seat, so every building, manager and front desk person works under one subscription. You pick the modules your property needs, and the plans are listed on the pricing page.
What is the difference between the 7-day free trial and the demo?
The free trial builds a private sandbox from your own website and runs for 7 days, with no card needed. The demo shows the AI front office already set up and arrives by e-mail in about 2 minutes, with nothing for you to prepare.
