The Gorgias alternative with an AI phone. Keep your store. Add one AI on top.
Zanus AI is a Gorgias alternative for online stores on Shopify, WooCommerce and BigCommerce: one AI answers the phone, the chat, e-mail and web forms from your store's live orders, stock and prices, gives quotes your customers pay on your own checkout, and keeps every buyer on one record.
Keep the store you have and add an AI layer on top: AI customer service for ecommerce on phones, chat, forms, e-mails and quotes, priced per company and never per seat, ready in 2 minutes.
Facts about Gorgias from its own pricing page, read on 29 October 2026. Sources
Gorgias alternative
Why online stores look for a Gorgias alternative
Gorgias calls itself a helpdesk plus an AI Agent for ecommerce, and many stores run on it. The reasons they look elsewhere come from how its pricing model counts and bills the work, as its own pricing page described it on 29 October 2026.
The bill follows the ticket volume
Its pricing is based on the number of tickets your team handles per month, with an overage fee for every ticket over the plan, so a busy season or a late shipment raises the bill.
Each AI answer is a ticket too
Its AI Agent is billed per automated interaction, and each AI Agent interaction also counts as a helpdesk ticket and is billed as one, so the AI and the tickets grow together.
Voice and SMS are add-ons
Phone and text are added to a plan and priced by call and text volume, so a store whose customers call pays for the phone on top of the help desk.
Actions without a person
Its AI Agent automates actions like returns and order tracking, all without a human in the loop. Many stores want a person to decide every refund, cancel and discount.
Side by side
Gorgias vs Zanus AI for an online store
What each one does when a store's customer asks, and how each one is priced. The Gorgias column quotes its own pricing page, read on 29 October 2026; the prices themselves are on the two pricing pages.
| For an online store | Gorgias, from its pricing page | Zanus AI |
|---|---|---|
| How it is priced | By the number of tickets a month, with an overage fee per extra ticket; never per agent, the seats set by the plan | Per company: never per seat, with the live prices on our pricing page |
| The AI's answers | AI Agent billed per automated interaction, each one also counted as a helpdesk ticket | The AI is the product: the Front Office is built around it, not added to a help desk |
| Phone calls | Voice is an add-on to any plan, priced by call volume | AI Phone: the same AI answers your store's number from the live orders and books call-backs |
| Channels | E-mail, live chat, SMS, voice, social, contact form and TikTok Shop | Phone, chat, e-mail, web forms and the AI avatar: one AI for all of them, reading the same orders and stock |
| Store platforms | Shopify, BigCommerce, Magento and WooCommerce, with multi-store support | Shopify, WooCommerce and BigCommerce: one store or several: an active store and a legacy store |
| Where is my order | Order tracking is among the actions its AI Agent automates | Checked first: the order number and the e-mail must match; the tracking goes by e-mail |
| Refunds, cancels, discounts | Its AI Agent automates actions like returns, without a human in the loop | Never by the AI: your staff decides each one, with the conversation attached |
| Free trial | 7 days, with no payment details | 7 days, no credit card: Lisa sets it up from your website in 2 minutes |
Before you switch
Six questions to ask any Gorgias alternative
Support teams comparing help desks ask these six questions: the answers decide what your store pays and what your customers hear.
How is the AI billed?
Per answer, per ticket or per company? Ask whether an AI answer is also counted as a ticket, and what happens to the bill in your busiest month of the year.
Is the phone extra?
If your customers call, ask whether the AI answers the phone itself or whether calls are an add-on that a person still has to pick up.
Who decides the money moves?
Refunds, cancels and discounts change your margin. Ask whether the AI does them alone or hands them to your staff with the whole conversation.
Does it read live stock?
An answer from an old product feed sells what you do not have. Ask how often stock and prices are read from the store, and whether you can sync now.
What about your old store?
Stores that moved platform still get calls about old orders. Ask whether a legacy store can answer next to the store you sell from today.
How long is the set-up?
Weeks of training or minutes? With Zanus AI, Lisa sets up the Front Office from your website in 2 minutes and the store connects with one access key.
Beyond the help desk
What a Gorgias alternative with an AI front office adds
An ecommerce help desk gives customer support. Zanus AI also quotes, sells and follows up, from the same store data and on the same record, so the whole customer experience is one conversation.
AI Phone on your store's number
Calls are answered day and night from the live orders: the status said, the tracking e-mailed, and a call-back booked with your staff when a person is needed.
Quotes paid on your checkout
The AI quotes from the active store's catalog with live stock and prices; the quote becomes a draft order and the customer pays it on your own store.
Campaigns to past buyers
Every purchase lands on the customer record, so you can thank everyone who bought a 28-inch TV in the last six months or tell them a part is back in stock.
Partner pricing for business buyers
Customers tagged as partners in the store get their partner pricing, and bulk requests become quotes your staff approves before they go out.
Payment status and login recovery
A customer who asks about a payment hears whether the order is paid, and one who cannot log in gets the store's own recovery e-mail, without a ticket.
One audited address change
A shipping address is changed once per order, only when the order is paid, the e-mail matches and nothing has shipped, and every change is logged.
Real screens
A store connected to the AI, on real Zanus AI screens
A demo store with sample products and orders, as an online store sees it after connecting.
Switching
How to move from Gorgias to Zanus AI
Keep your current help desk running while you test: the Shopify integration reads your store directly, and WooCommerce and BigCommerce connect the same way, so nothing has to move until you are ready.
Give Lisa your website
She sets up the Front Office in your words in 2 minutes: your products, your shipping and return policies, your hours and your tone.
Connect your store
Paste the store address and an access key from the admin of your Shopify, WooCommerce or BigCommerce store; the connection is tested, then marked active.
Test it on your own orders
Ask where an order is, change an address, ask for a quote: read each answer and the log before a customer ever sees one.
Move the channels
Forward your store's phone number, add the chat to your store, connect the support inbox and the contact form, one at a time or all at once.
Zanus AI for online stores, page by page
Every function an online store uses, in a store's own words, with real screens and a free trial.
E-commerceZanus AI for E-commerceAI ChatAI PhoneAI E-mailAI Web FormsAI InventoryAI QuotingAI CRMAI MarketingAI TicketsAI Returns & Warranty
Sources
Where the facts about Gorgias come from
Every fact about Gorgias on this page comes from its own pricing page, gorgias.com/pricing, read on 29 October 2026: how its plans count tickets, how its AI Agent and its Voice and SMS add-ons are billed, its seats, its channels, its trial and the store platforms it lists. We do not copy its prices, because they change: read them on its page.
Gorgias is a trademark of its owner. Zanus AI is not affiliated with, sponsored by or endorsed by Gorgias.
Questions & answers
Gorgias alternative: questions & answers
What are the best Gorgias alternatives for an online store?
It depends on what your store needs beyond a shared inbox and a help desk. If your customers call, ask for quotes or buy again after a thank-you, Zanus AI answers the phone, the chat, e-mail and forms with one AI from your live orders, priced per company, never per seat.
Is there a cheaper alternative to Gorgias?
Gorgias bills by tickets a month, adds a fee for each AI Agent interaction and counts each one as a ticket too (its pricing page, 29 October 2026). Zanus AI is priced per company, never per seat: compare it with your own volume on our pricing page and ROI calculator.
Does Gorgias have AI?
Yes. Gorgias sells an AI Agent on every plan, billed per automated interaction, and each interaction also counts as a helpdesk ticket. Rather than AI agents added to a help desk, in Zanus AI the AI is the whole Front Office: the same AI answers the phone, the chat, e-mail and forms.
How much does Gorgias cost?
Gorgias publishes its plans on gorgias.com/pricing: a monthly price by ticket volume, an overage fee per extra ticket, a fee per AI Agent interaction, and Voice and SMS as add-ons. Its prices change, so we do not copy them here: read them on its page.
Is Gorgias a CRM?
Gorgias describes itself as a helpdesk and an AI Agent for ecommerce. Zanus AI includes a CRM: every call, chat, e-mail, order and purchase on one customer record, used for the next answer, the follow-ups and the campaigns.
Is Gorgias only for Shopify stores?
No. Its pricing page lists Shopify, BigCommerce, Magento and WooCommerce, with multi-store support. Zanus AI connects Shopify, WooCommerce and BigCommerce stores, one or several, with an active store for quotes and a legacy store for past orders.
Can Zanus AI answer the phone for my online store?
Yes. AI Phone answers your store's number from the live orders: it checks the order number and the e-mail, says whether the order is paid, packed or shipped, e-mails the tracking and books a call-back when a person is needed.
Will the AI refund or cancel an order on its own?
No. The AI never cancels, refunds or discounts an order and never opens another customer's order. Those requests go to your staff with the conversation attached, so a person decides every money move.
Can I try Zanus AI before I leave Gorgias?
Yes. Try it free for 7 days with no credit card: Lisa sets it up from your website in 2 minutes, you connect your store and test it on your own orders while your current help desk keeps running.
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Or call +1 (954) 736-3939 — the AI answers.