What does an AI telecom answering service do for an internet service provider?
As an ISP answering service, it answers every call, website chat, e-mail and web form your company receives, day and night, on your own numbers. Prospects hear whether you serve their address and which plans fit, from the lists you approved; the installation goes straight into the crew's calendar; the sign-up details go to the team that turns the service on. Existing customers get a ticket opened or their call transferred under your rules.
Can the AI tell a caller whether we serve their address?
Yes, from the coverage list you give it: streets, zip codes, buildings or tower areas, kept the way you keep them. An address on the list hears the plans available there and can book an install. An address that is not on it gets no promise; the AI takes the caller's details for the person you name, so your team can reach out when the network gets there.
Will it promise speeds, plans or offers we do not sell?
No. It answers only from the plan sheet and the promotions you approved, and you can add never-say rules, such as no speed mentioned beyond what is written. A question the sheet does not answer goes to your sales team with the whole conversation attached, in place of a guess.
Can it schedule installation appointments for our technicians?
Yes. Each technician, crew or install van has its own calendar, and the AI books by phone, chat and form only into the windows you open. Customers get a confirmation and a reminder; the day before, AI Auto-Call phones them, and a no frees the window for another customer.
Does the AI activate accounts or take card payments?
Neither. It collects the sign-up details your activation team asks for, such as the service address, the plan chosen, the install window and the account holder's contact, and passes them on in one record. Turning the service on, running your checks and taking the payment stay with your people and the systems you use today.
What happens when the network is down and every line rings?
You write the outage message once, as an always-say rule, and every caller, chat and e-mail gets the same words, day or night. The AI opens a ticket for each report with the address and what the customer sees, gives no restore time you did not write, and transfers the calls your rules send to your network team.
Can it handle business customers who need a quote?
Yes. A business asking about phone lines, internet or both gets its questions answered from your business pages, and a quote is drafted from your own rate card. Nothing is sent until your rep says yes; a larger bid can become a proposal, and the follow-ups stop the moment the customer writes back.
Do we keep our sales and support phone numbers?
Yes. The numbers printed on your trucks, bills and website stay exactly as they are. You forward them to the AI from your own switch or phone system, the same way you would send calls to an outside service, with no porting and no equipment to install.
Does it fit a local phone company as well as an internet provider?
Yes. A phone company gets the same front office: questions about landlines, business lines and bundles answered from the sheet you approved, line installs and repair visits booked into the technicians' calendars, and number transfer or billing requests written down in full for your staff. A telecommunications company selling both phone and internet keeps one coverage list and one plan sheet behind every door.
Does it work for our resellers and sales agents?
Yes. The partner portal takes reseller applications, has the AI research each applicant for you, and lets you approve a partner with a scope and an end date before onboarding begins. Approved resellers find the plan sheets you published, and the AI answers their questions from the same knowledge your own reps use.
Which languages can it speak with our customers?
The customer's own. On the phone each caller is answered in their language, the website chat works in 40 languages by text or by voice, and a call can be transferred to the rep on your team who speaks it. Your coverage list and plan sheet are written once, in your language.
How is Zanus AI priced for a regional internet provider?
Per company, never per seat, so every sales rep, dispatcher and support agent works under one subscription, however many people answer the phones on a busy day. You pick the modules your company needs; the plans are listed on the pricing page.
What is the difference between the 7-day free trial and the demo?
The free trial starts from your own website: for 7 days you get a private sandbox with a phone line that answers as your company, your site with Lisa on it and a dashboard, and no card is asked for. The demo needs nothing from you; it shows the AI front office already set up and reaches your inbox in about 2 minutes.
