What does a business answering service do for a corporate office?
With Zanus AI the answering service is an AI, not a room of operators, and it works the front desk on every channel at once. It answers the main line, the website chat, the general inbox and the web forms, finds out what each person needs, routes them to the department that owns it and books the meeting in the right colleague's calendar. Messages are taken with the callback number read back, and every conversation lands on one CRM record.
How does the AI know which department to send a caller to?
From the map you give Lisa at set-up: your departments, who handles which topics, regions or accounts, and the people callers often ask for by name. The AI asks the caller a question or two, then transfers the call and tells your colleague who is on the line and why. If nobody picks up, it takes a message or offers a meeting time. See the AI switchboard.
Can company headquarters route calls for regional offices and subsidiaries?
Yes. At set-up you tell Lisa which regions, offices, brands or accounts each person looks after, and the AI asks the caller a question or two to find the right one. The call is transferred with the caller's name and reason announced, or the meeting goes into that colleague's own calendar, whether they sit at company headquarters or in a regional office.
Can it book meetings straight into our team's calendars?
Yes. Each person, meeting room or resource has its own calendar, and the AI books into the right one by phone, chat or form, only in the slots you opened. Both sides receive a confirmation and reminders, and AI Auto-Call can phone guests the day before: a yes confirms, a no frees the time for someone else.
Will it replace our receptionist?
No, it gives your receptionist room to breathe. The AI picks up the overflow, the repeat questions, the lunch hour and the calls after closing, so the person at the desk can welcome visitors in the lobby and handle the matters that need judgment. Each department chooses AI only, AI first or a person first.
Can we keep our main phone number?
Yes. The number on your website, business cards and letterhead stays exactly the same. You forward it to the AI the way you would forward it to a mobile phone, with no porting, no new hardware and nothing to install on your phone system, and you can switch the forwarding off at any time.
What happens to e-mails sent to our general address?
AI E-mail reads each message, sorts it by department and drafts a reply from your approved knowledge. You decide which kinds go out on their own, such as directions or meeting confirmations, and which wait for a person, such as contracts, complaints or anything about money. Nothing outside the rules you approved is sent.
Is it also an enterprise AI chatbot for our website?
Yes. The same AI runs the chat on your own website pages, by text or by voice, in 40 languages, with a talking avatar if you want one. It answers from your pages and approved documents, books meetings in the right calendar and hands the conversation to a colleague when your rules ask for one. See the AI website chat.
Does it answer callers in other languages and time zones?
Yes. The phone answers each caller in their own language at any hour, the website chat speaks 40 languages, and meetings are booked only in the slots your colleagues opened. A caller can also be transferred to the person in your office who speaks their language, announced before the call is joined.
Can it treat vendors, partners and job applicants differently from prospects?
Yes. Each kind of caller follows its own path: prospects to sales with a meeting booked, vendors to purchasing or accounts payable, partners to the manager who looks after them, applicants to your careers page or human resources. You describe the paths once with Lisa, and you can change them whenever the company reorganizes.
How much does a business answering service cost for a company office?
Zanus AI is priced per company, never per seat, so every department and team works under one subscription however many people take transfers or meetings. You pick the modules your office needs, and the plans are on the pricing page.
Where do the inquiries and their history end up?
In the CRM that comes with it, which fills itself from every channel: the contact's name and company, what they asked, the department it went to, the meeting booked and every message after. Follow-ups stop the moment the contact replies, and quotes and proposals wait for your approval before they go out.
Who controls what the AI says about our company?
You do. It answers only from your website, your documents and what you approved with Lisa. Always-say and never-say rules cover the topics that matter to a corporate office, such as press, pricing or legal questions, and you see each change before it is applied. Call recording is off as shipped.
What is the difference between the 7-day free trial and the demo?
With the free trial, Lisa turns your company's website into a private sandbox for 7 days: a phone line, the chat on your site and a dashboard, with no card asked. The demo needs nothing from you: a ready-made AI front office reaches your inbox in about 2 minutes, so you can watch it route and book before trying it on your own office.
