What is a manufacturing answering service from Zanus AI?
It is an AI that answers your company's own number, website chat, e-mail and web forms, day and night, in place of a call center of people. It greets buyers in their language, answers from the catalog, spec sheets and price list you approved, asks your qualifying questions, writes every answer on the account in the CRM, and books the meetings that fit into the right rep's calendar.
Can it tell a buyer whether an item is in stock?
Yes, from the stock list you keep in its inventory module, and it can hold a quantity for a buyer while your rep confirms the order. It answers lead times and minimum orders from what you wrote down. When a buyer asks where a shipped order is, the AI takes the order number and passes the question to customer service.
Does it work as an AI chatbot for distributors and wholesalers?
The website chat is the same AI as the phone: it opens on your own pages, by text or voice, in 40 languages, and answers from your catalog and approved answers. A distributor's buyer can ask about a product line, have a quote prepared from your price list, or book a call with the account manager, and your resellers can have their own partner portal.
How does a commercial cleaning service use it?
Property and facility managers call, chat or fill in a form for a bid. The AI asks your questions, such as the building type, the square footage, the nights and the start date, books the walk-through in your estimator's calendar, and confirms it the day before. A current client reporting a missed area or a supply request becomes a ticket for the right crew lead.
Can a trucking company use it for after-hours calls?
Yes. Shippers asking for capacity on a lane, drivers calling in and brokers with a question about a load all reach an AI that answers on your number at any hour. It asks your questions, reads the callback number back, books a call with dispatch, and puts a driver's urgent call straight through to the person on call, saying who is calling and why.
Does the AI take orders or payments?
It takes no card payments and opens no credit accounts. It writes down what the buyer wants on the account, holds the stock, and prepares the quote from your price list, which waits for your yes. Your inside sales or customer service team confirms the order in your own system, so nothing ships on the AI's word alone.
How are returns and warranty claims handled?
A customer can start a return or a warranty request by phone, chat, e-mail or form. The AI checks it against the rules you set, such as the time since delivery, the condition of the goods and the paperwork you need, opens a ticket for the right team, and tells the customer what happens next. Anything outside your rules goes to a person.
How do we stop it promising prices or ship dates?
With always-say and never-say rules written once for every channel. The AI answers only from what you approved: your product lines, service areas, minimum orders, lead times and the prices you chose to share. A discount, a freight rate on a new lane or a date it cannot confirm becomes a message or a meeting with the person who decides.
Can we keep our main business number?
Yes. The number painted on your trucks and printed on your catalogs, invoices and website stays yours. You forward it to the AI, with no porting and no software to install, and every call is answered on that same number, day and night, in the caller's own language.
Will it replace our customer service reps or dispatchers?
It takes the part of the day they cannot cover: the 6 a.m. calls, the lunch rush, the late forms and the first questions. Your reps get buyers who already answered your questions, and your dispatchers get complete requests with a callback number. Each department chooses AI only, AI first or a person first, so you decide where a human answers.
How much does it cost with several plants, branches or crews?
Zanus AI is priced per company, never per seat, so every branch, plant, crew lead and dispatcher works under one subscription, however many people take calls or meetings. You choose the modules the company needs, and the plans are listed on the pricing page.
What is the difference between the 7-day free trial and the demo?
The free trial gives you 7 days on a private sandbox built from your own company's website: a phone line answering as your business, your site with Lisa on it and a dashboard, with no card. The demo asks nothing of you: it shows the AI front office already set up and arrives in your inbox in about 2 minutes.
