Front Office AI · SUPPORT
RMAs & Repairs
The returns pipeline, disciplined.
What it does
PENDING (review & approve → deterministic instructions email with RMA number and ship-to — never AI-improvised) → ARRIVING → WORK IN PROGRESS (describe + price → AI-drafted quote email ± store payment link) → AWAITING PAYMENT → PAID → tracking number → CLOSED.
Per-product return locations from Settings; every stage change emails the customer and logs to their story; the AI channels answer "where is my repair?" from the live stage.
Benefit: the repair department's whiteboard becomes a pipeline the customer can ask about at midnight.
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