ZANUS AI FOR FIELD SERVICE & REPAIR — FRONT OFFICE

Every service call answered and booked. Even at 9 PM.

Service calls arrive when things break, not when the office is staffed — and every voicemail is a job that calls your competitor next. The Zanus front office answers on your menu, in your voices, qualifies, books and reminds — 24/7, in up to 40 languages.

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Private tenant or your own server · unlimited technicians · your manuals never train a public model

Front office dashboard with service call conversations

Calls, bookings, quotes and reminders — one dashboard your dispatcher reads at 7 AM.

What it does

The weekend test

Call your own service line Saturday evening. Voicemail? The AI answers in one ring, asks the questions your dispatcher would — no heat, or no cool? — books the window and texts the confirmation.

Qualified before dispatched

Model number, symptom, access notes, gate codes: collected in the first conversation, attached to the work order — the tech arrives knowing what he’s walking into.

Reminders that keep the route tight

Day-before confirmations and on-the-way notices in the customer’s language: fewer locked doors, fewer wasted truck rolls, a route that holds together.

From breakdown call to booked window, hands-free

A property manager calls about a walk-in cooler at 6:40 AM; the AI answers, captures the model and symptom, checks real availability, books the morning’s first window and quotes the diagnostic fee from your price book with a payable link — before your dispatcher pours the coffee.

Real calendar sync — windows that actually exist
Quotes from your real price book with payable links
Emergency language escalated to the on-call by your rules
Every conversation logged with a transcript

Service windows booked into real calendars

Website chat answering service questions

The web channel books too

Website chat grounded in your services and coverage area, web forms for service requests worked in minutes, and instant answers on pricing, warranty terms and what to check before the visit.

Grounded chat on your site, 40 languages
Service request forms worked in minutes, not days
Warranty and coverage questions answered from YOUR terms
See the full Front Office tour →

Field-service software bills per technician per month — and the manuals still live in PDF binders on a shared drive, so the tech on the roof calls the shop and waits while someone hunts for the spec. Zanus AI: customers booked and reminded by AI, techs answered from YOUR manuals on their phones, unlimited users at one flat price — and the confidential manuals stay in your isolated tenant.

Questions, answered

What about real emergencies?

Emergency language routes by YOUR rules — straight to the on-call tech, with the transcript and the captured details attached. The AI never leaves a gas leak on hold.

Do we keep our phone numbers?

Yes. Your numbers stay; calls route AI-first, dispatcher-first or any mix per line and per hour — the AI takes nights and weekends, your team takes the day, for example.

Can it quote a repair?

It quotes what you put in the price book — diagnostic fees, standard services, maintenance plans — with payable links. Complex repair quotes route to your service manager.

Every service call answered and booked. Even at 9 PM.

What it does

From breakdown call to booked window, hands-free

The web channel books too

Questions, answered

See it working on YOUR fleet — the demo IS the product.