ZANUS AI FOR FIELD SERVICE & REPAIR — BACK OFFICE

Techs fix machines.
The paperwork fixes itself.

Service reports, warranty claims, parts requests, the callback log: a repair shop runs on paperwork nobody became a technician to write. The Zanus back office drafts it from the job records — cited, in your templates, waiting for a human signature.

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Private tenant or your own server · unlimited technicians · your manuals never train a public model

AI work session drafting service documentation

A real session: the warranty claim drafted from the job record — bulletin cited, manager decides.

What it does

Service reports from tech notes

The tech’s voice notes and photos from the job become a clean service report in your template: work performed, parts used, recommendations — drafted before the truck leaves the lot.

Warranty claims that hold up

The AI drafts the claim from the job record, cites the service bulletin that covers the failure, attaches the photos — fewer rejected claims, fewer Friday afternoons lost to resubmission.

Sign-off stays human

Every AI-drafted document — the report, the claim, the callback analysis — lands in Output awaiting review. Your service manager signs; the system remembers.

The callback pattern, finally visible

A monthly AI review reads the callback log against the job records: the compressor model failing early, the install step that keeps getting skipped, the tech who needs a refresher on the new refrigerant — drafted with the jobs cited, on the service manager’s desk the first of the month.

Recurring reviews across the whole job history
Findings cited to actual work orders
Report in Output, awaiting sign-off

Customer and equipment records molded to shop vocabulary

Suppliers and fleet in your vocabulary

The CRM molds to how a shop actually talks: equipment, serial numbers, maintenance contracts, parts vendors, lead times. Ask “which customers have units past their service interval?” and get the answer with the records attached.

Customers, equipment and contracts in one system
Parts vendors with lead times and terms
Calendar, tasks and routes shared human + AI

Field-service software bills per technician per month — and the manuals still live in PDF binders on a shared drive, so the tech on the roof calls the shop and waits while someone hunts for the spec. Zanus AI: customers booked and reminded by AI, techs answered from YOUR manuals on their phones, unlimited users at one flat price — and the confidential manuals stay in your isolated tenant.

Questions, answered

Does this replace our FSM or dispatch software?

No — your FSM stays the system of record for work orders. Zanus is the system of work on top: it reads, drafts, analyzes and answers. Bring your FSM to the demo and we map it.

Who reviews the warranty claims?

Whoever you assign — usually the service manager or warranty administrator. Drafts land in Output with the bulletin and job record cited; nothing files without a human yes.

The Back Office executes. Who answers the phone?

Front Office AI picks up every call and chat — books, quotes, follows up, 24/7 in 40 languages. Watch it run a business like yours, live.

Front Office live demos →Front Office for Field Service & Repair