ZANUS FRONT OFFICE FOR QUOTE DESK — DISPUTES & CHANGES

The dispute about a quoted item, filed — with the quote attached.

After acceptance the job changes: the customer wants one more line, the invoice does not match the quote, the delivered quantity differs, a quoted item was misunderstood, a deposit is questioned. The AI identifies the customer and the quote, files the case with everything it needs, routes it to your estimator, billing or dispatch by your rules, and keeps the customer informed until it is closed — nights and weekends included.

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Try it free 7 days on your own business · no credit card · per company, never per seat

REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.

Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet

The real Tickets menu: tickets and RMAs attached to the full contact history.

What it does

Filed complete, first time

Customer, quote number, the line in question, what is asked, photos or files requested — captured in the conversation, no callback to ask again.

Routed by your rules

Change requests to the estimator, invoice mismatches to billing, delivery issues to dispatch, tone-of-voice complaints to the manager — with the transcript.

Status updates sent

The customer hears when the revised quote is out, the credit is issued or the replacement ships — automatically, on their channel.

Inside Tickets & RMA — the real screens

Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.

Start free — see it on your own business7 days · no credit card · nothing to install. Give it your website and it is yours to test.

Off-hours is where you win

A customer with a broken product at 9 PM gets an answer, a ticket and instructions — not voicemail. That customer stays.

24/7 in up to 40 languages
Status updates sent automatically
Inside a solution — see pricing

Available on its own — or inside a solution

One subscription per company — never per seat. Your whole team uses it, on their own phones, at no extra charge; add operators only for the people who run the dashboard. See pricing → · Try it free 7 days, no credit card →

Software your team operates — or an AI Front Office that does the work? This capability is part of one integrated Front Office: enable it when you need it, and the AI runs it with the rest.

Questions, answered

Does the AI change an accepted quote on its own?

No. It files, routes and informs. A revised quote is built only within your rules or by your estimator; a credit or refund is a person’s decision. The AI makes sure the case arrives complete and the customer is not left wondering.

Which solution includes it?

Available on its own or inside a solution. Which solution includes what: see pricing.

Try it free on your own business. 7 days. No credit card.

Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.

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