ZANUS FRONT OFFICE FOR AUTO-CALL — CALL-BACK TEAM
The transfer lands on a person who knows exactly what the AI said.
Some calls end with a person: the customer who disputes the balance, asks for a payment plan or pressed one for a call-back. The same knowledge base that scripts the AI trains your team: what the campaign says, what the AI may promise, when to escalate, what to answer to “I already paid”. New hires practice those conversations with the AI before their first live one, and a team assistant answers mid-call — including internal pages customers never see.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Training menu: your training library — built from your knowledge tree.
What it does
Role-play the dispute, the hardship request, the customer who thought the call was a scam — with the AI playing the customer.
Payment-plan rules, escalation contacts, what the campaign announced and to whom — answered on the operator’s phone, never on public channels.
Change the wording or the policy once; the calls, the written version, the chat and the training say the new thing the same day.
Inside Team Training — the real screens
Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.
Training and operations share one truth
When you update a price or a policy, the phone AI, the chat, the email AI and the training update together. No stale binders.
- Onboard new hires with AI
- Practice conversations before real customers
- Inside a solution — see pricing
Team Assistant: every employee gets a private AI
Each team member receives a personal link by email and gets their own private staff chat — on any device, no dashboard login. It answers from YOUR knowledge base, including staff-only pages the public channels can never surface.
- Personal links, sent and revoked from the dashboard — revoking locks out instantly
- INTERNAL-marked pages: answered here, never on website chat, voice or phone
- Every conversation saved with the TEAM badge and the member’s email
- The tutor and the whisperer are the same brain — one knowledge, everywhere
On the floor, in the truck, at the counter
The Team Assistant page opens on the employee’s own phone — internal procedures, staff pricing and escalation rules answered mid-shift, without a dashboard login or an IT rollout.
- Works on any device — personal link, no install
- Personal links for every team member
- Same claim guard: grounded answers only
Available on its own — or inside a solution
Questions, answered
Does the person taking the transfer see the call?
Yes. The transfer arrives with the context whispered in and the transcript on the contact record, so nobody asks the customer to start over. With AI ASSIST on the phone panel, the operator also sees grounded answer suggestions with their source while talking; the AI never speaks into the call.
Which solution includes it?
Available on its own or inside a solution. Which solution includes what: see pricing.
Try it free on your own business. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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