What is a plumbing answering service?
It is what picks up when a homeowner calls a plumber and nobody in the office or on the truck can. Zanus AI is an AI plumbing answering service that goes further than a message: our AI answers on your own number day and night, books the visit at the homeowner's address, quotes common jobs from your price book, and answers your website chat, e-mail and estimate forms with the same knowledge.
Can the AI book a job while the homeowner is on the phone?
Yes. It takes the address, checks the zip code against the area you serve, offers only the free windows of the right technician's calendar and books the visit before the call ends. A confirmation goes out at once, and a reminder call the day before asks the homeowner to confirm the visit or free the slot for someone else.
What happens with an emergency call at night?
Your company writes the safety wording once for the hazards you list, such as gas, carbon monoxide, sparks or flooding. A caller who mentions one hears your approved words and is transferred to the technician on call that night, who is told who is calling, the address and the problem before the call connects. Calls that can wait get a booked visit or a message with the callback number read back.
Will the AI give homeowners prices over the phone?
Only the prices you wrote. A tune-up, a drain clearing or your trip charge is read as it stands in your price book, and a quote the AI drafts by phone or chat waits for your yes before the homeowner sees it. Anything that needs eyes on site, like a replacement or a repair of unknown size, becomes a booked estimate visit.
Does it work as an HVAC answering service or a roofing answering service too?
Yes. The same AI answers for plumbers, electricians, HVAC contractors and roofing contractors, and for a company that runs several of these trades. Tell Lisa the trades you run and the zip codes you serve, and it books each job only inside your area, with its own length and the travel or clean-up time your crew needs after it. A caller outside your area is told so politely and can leave a message.
Can we keep our office number and the numbers on our trucks and ads?
Yes. Every number keeps working as it is today. You forward the office line, the truck and yard-sign numbers and your ad numbers to the Front Office, the same way you would for any answering service, with no porting and nothing to install. Homeowners keep calling the numbers they already have.
Will the AI replace our CSRs or dispatcher?
That is not the point. It takes the overflow, the repeat questions and the calls after hours, so your CSRs can work the hard calls and your dispatcher can run the board. Each department is set to AI only, AI first or a person first; for example, CSRs answer first until five and the AI takes evenings and weekends alone.
Does it replace our field service or dispatch software?
No. Zanus AI is the front office ahead of the tools you already use for dispatch, routing and invoicing. It answers, books each visit into your technicians' own calendars, quotes from your price book and keeps every call, chat, e-mail and form on the customer's record. Your invoicing and payroll stay where they are today.
Does it follow up on estimates that go quiet?
Yes. When a quote or proposal goes out, the follow-ups run on the schedule you set and stop the moment the homeowner replies, so nobody gets chased after saying yes. Before the busy season, an e-mail campaign to a filtered group, such as last year's tune-up customers, helps fill the calendar ahead of the first heat wave.
Which languages does it speak with homeowners?
The homeowner's own. Every call is answered in the caller's language, the website chat speaks 40 languages by text or voice, and a call your rules send to a person can go to the colleague who speaks it. Every conversation is written down on the customer's record for your office.
How much does an AI plumbing answering service cost for a small company?
Zanus AI is priced per company, never per seat, so the office, the dispatcher and every technician work under one subscription, however many trucks you run. You pick the modules your company needs, and the plans are on the pricing page. The trial costs nothing and needs no card.
What is the difference between the free 7-day trial and the demo?
The free trial builds a private sandbox around your own company from your website and runs for 7 days with no card: a phone line that answers as your business, your website with Lisa on it and a dashboard. The demo shows the AI front office already set up and arrives by e-mail in about 2 minutes, with nothing for you to configure.
