The “where is order 4471?” call answered from the tracking and order records — instantly, at 5 PM Friday or 6 AM Monday, without a dispatcher touching the phone.

The AI quotes what your rate rules define, with payable links attached. A shipper calling after hours gets a bookable number — anything outside the rules routes to your team.

Carriers book and reschedule dock slots against real synced calendars — no double-booked doors, confirmations sent, changes logged with a transcript.

Every order with its status, documents and history in one place — the record the AI reads when a customer asks, and updates as the paperwork arrives.

Barcode receiving, moves and cycle counts in the inventory module — and an AI that answers “how many pallets of 4471 are in Bay 12?” from the live counts.

The 6 AM exceptions digest, the weekly carrier scorecard, the monthly detention review — assigned to the AI like to an ops analyst, executed on schedule, fully auditable.

Scanned BOLs, phone photos of PODs, emailed rate cons, customs PDFs — the intake pipeline files what arrives against the right order and turns it into queryable knowledge.

No source in your library, no claim: the AI cites the contract clause, the rate sheet, the POD — or says it cannot answer. In a rate dispute, the citation is the argument.

A warehouse lead asks about a handling procedure; an account manager asks about a customer’s rates: each gets answers scoped to their role, enforced server-side.

Exceptions digest, carrier scorecard, claims summary, detention review: work types molded to your operation, with default libraries and examples per type.

The AI’s workload is managed like the team’s: one-click views show what is urgent, late, today and tomorrow — the claims deadline never slips silently.

Reasoning streamed, sources cited, milestones tracked, linked to the order and the calendar — supervision on the record, interruption one click away.

Receiving and put-away SOPs, hazmat handling, forklift pre-shift checks, claims procedures: one library, current versions on top, superseded drafts outranked.

“What is the procedure for a damaged pallet at receiving?” — answered in seconds with the SOP attached, on the dock at 5 AM, to any authorized worker.

Work types carry their default procedures: the AI drafting a claims summary reads from the current claims procedure — by construction, not by memory.

New warehouse staff and dispatchers learn your receiving flow, scan procedures and customer rules through guided training on your own documents — productive in days, not weeks.

“How do I receive a short shipment?” — asked to the assistant, answered from the SOP, without pulling the shift lead off the dock at the worst moment.

Private chats work on any device with a login — the how-to knowledge follows the worker to the dock, the yard and the night shift.

A delivery closes without its POD: the request to the carrier drafts itself, sends on approval, and chases on schedule until the document is filed against the load.

A shipment slips past its promise date: the customer notice drafts itself from the live status, queued per your approval rules — the call that never has to happen.

A cycle count drops below threshold: the supplier note drafts itself with usage history attached, routed to the warehouse manager for approval.

Pickup, in-transit, out-for-delivery, delivered, delayed: notices fire on the events you choose, worded in your voice, in the customer’s language.

Your top accounts get a Monday summary of last week’s loads — on-time rate, exceptions, documents filed — drafted from the records, sent on approval.

A shipper who has not booked in 90 days gets a drafted, personal check-in — audiences built from your own account history, no list exports to a third-party tool.

Orders, customers and documents mapped field by field, with a dry-run preview before anything writes — push, pull or two-way, your choice per field.

Run the built-in tracking, orders and inventory modules for the parts of the operation your current stack does not cover — or alongside it, synced.

A full API for the rest of the stack: telematics exports, EDI documents, customer portals — data in, results out, under scoped keys.

Driver qualification files organized, medical-card and inspection expirations flagged, hours documentation summarized for your safety manager — who verifies and files, always.

A 3PL holds other companies’ inventory and volumes. Workgroups and field-level permissions wall each account — account A’s team can never see account B’s stock, enforced server-side.

A searchable log of every audited action: who opened the rate sheet, who changed the SOP, when — audit evidence ready in minutes, not a two-week scramble.

Ask the chat: “where is order 4471?” — watch it answer from sample tracking records the way it would answer your customers from yours.

Ask: “how would you draft a delay notice?” — it walks the workflow it would run in your tenant: live status pulled, notice drafted, approval queue included.

The full demo loads a logistics tenant with sample records: map tracking, orders, barcode inventory, the morning exceptions digest — your operation’s world, working.