LIVE DEMO — LAST-MILE COURIERS

“Where’s my delivery?” — asked all day. Answered without a dispatcher.

Last-mile margins die on the phone — every “where is my driver?” call costs a dispatcher’s minute you never bill. The AI answers every call and chat, 24/7: status from your approved delivery records, pickups booked on the spot, exceptions captured in structured records your dispatch can act on — in the caller’s language.

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Free personal demo in your inbox in ~2 minutes · no sales call · built for YOUR operation

Deliveries answered from the live record — dispatchers dispatch, the phone takes care of itself.

One day with the AI

Three moments from a typical couriers front office — handled while your team does the human part.

9:40 AM · The medical courier run

A clinic calls to book a same-day specimen pickup. The AI captures pickup window, destination and handling notes, books it under your service rules, and confirms — dispatch sees a clean order, not a shouted note.

1:20 PM · The where-is-it wave

Delivery-day afternoon brings a run of status calls. Every one answered at once from your approved records — recipients reassured, dispatchers uninterrupted.

5:55 PM · The missed-delivery exception

A recipient calls about a delivery marked complete they never received. The AI captures the details in a structured exception, routes it by your rules, and tells the caller exactly what happens next.

What it does for you

Status calls, absorbed

Answered from your approved delivery records in one ring, identically every time, in up to 40 languages — zero dispatcher minutes spent.

Pickups booked in the conversation

Windows, addresses, handling notes captured under your service rules — orders arrive at dispatch complete and confirmed.

Exceptions, structured

Missed deliveries, damage reports and address problems captured with every detail and routed by your rules — with transcripts, not he-said-she-said.

Watch delivery day without the phone chaos

The demo books a same-day pickup, absorbs the status wave and structures an exception — configured for a courier operation. Your personal version, built from your own website, arrives in about two minutes.

Test it with your own customer questions
Exceptions routed by your rules, transcribed
Flat price — unlimited calls, every route

Asked in your callers’ own words

Real question types from this business — and what the AI does with each. Grounded in YOUR approved knowledge: no source, no claim.

“Where is my package right now?”

Answers from your approved delivery records — and escalates to dispatch by your rules when the record says something is wrong.

“Can you pick up at our office before 3 PM today?”

Books it under your same-day rules with the window and details captured — and quotes the published rate for the service.

“What do you charge for rush delivery downtown?”

Quotes your exact published rate card — never an invented price — and takes the order in the same call.

Status calls eat your dispatchers alive. After-hours callers hear voicemail and call the next provider on the list. The Zanus AI front office ANSWERS — phone and chat, in the caller’s language, gives status from your approved records, quotes only your published rates, and routes exceptions to your people with a transcript.

Questions, answered

Our dispatchers already do this.

That is the problem — dispatchers answering status calls are not dispatching. The AI absorbs the routine line so your team works exceptions and routes, with every call on the record.

We run medical and legal deliveries with strict handling.

Your handling rules become the script: the AI captures the required details on every order and follows your escalation wording verbatim when something is time-critical.

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The Front Office answers. The Back Office executes.

This demo is the AI that answers — phone, chat, quotes, bookings. The work INSIDE your courier company — documents, tasks, procedures, automations — is Back Office AI, specialized for Logistics & Supply Chain. Most companies run both: one AI answering, one AI executing.

Back Office for Logistics & Supply Chain →Explore Back Office AI