ZANUS AI FOR E-COMMERCE & RETAIL — STORE PLAYBOOKS

The store playbook, alive.

Playbooks only work when the newest seasonal hire can find them — the current version at that. In Zanus, your return scripts, escalation rules and peak-season plans are living documents: answerable in chat, attached to work, priority-ordered so the latest version always wins.

Get started

Private tenant or your own server · unlimited staff users · the chat never invents a product or price

Playbook reviews scheduled on the store calendar

Playbook upkeep scheduled like store work: pre-holiday reviews and policy refreshes on the calendar.

What it does

One source of truth

Return handling, price-match rules, damage claims, opening and closing checklists, marketplace policies: one library, current versions on top, superseded drafts outranked.

Answerable at the register

“Can I take this return without a receipt?” — answered in seconds with the policy attached, on the floor, on a phone, at Saturday peak.

Attached to the work itself

Work types carry their default playbooks: the AI drafting a refund email reads from the current return policy — by construction, not by memory.

Peak season, rehearsed in September

The Black Friday playbook — staffing, shipping cutoffs, escalation thresholds, price-error procedure — reviewed by a scheduled AI work in September: gaps flagged, dates updated, the summary drafted for the all-hands. The binder never goes stale again.

Recurring review works with deadlines
Update summaries drafted for staff briefings
Every review on the audit record

Retail software stacks bill per channel, per order volume and per seat — and the chat widget still guesses at products while the 11 PM shopper abandons the cart and buys elsewhere. Zanus AI: the shopper-facing front office AND the retail back office, unlimited staff users, every answer from YOUR catalog and YOUR policies — in your private tenant or on your own server.

Questions, answered

How do policy updates roll out?

Upload the new version, set it on top: from that moment every answer — to staff and to shoppers — cites the new policy. Old versions stay archived for audit.

The store playbook, alive.

What it does

Peak season, rehearsed in September

Questions, answered

See it working on YOUR store — the demo IS the product.